Portal Support Administrator

Overview

About the Insurance Council

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted insurance agents in British Columbia.

Work with a great team of people in a rewarding career that makes a difference. We are in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who is committed to protecting the public.

This is a three-month contract position with the starting date to be mid-March.

The Portal Support Administrator handles incoming calls and emails for portal support, assists licensees with the annual licence renewal process, and escalates inquiries to the licensing and practice teams as appropriate. This is a hybrid role with a mix of in-office and remote work.

• Answer phone calls and emails, assisting with inquiries within areas of responsibility and escalate requests to the licensing and practice teams as appropriate
• Respond to voicemail messages and escalate inquiries as appropriate
• Understanding of Council operations and detailed knowledge of annual licence renewal process in order to properly address inquiries
• Provides reception and mail coverage, as required
• Completes other tasks, as assigned by the manager

• 2-3 years of experience in an office environment with a focus on data entry and customer service
• Exceptional accuracy with respect to data entry
• Excellent oral and written communication skills
• Good word processing skills, with a typing speed of 45 wpm
• Excellent organizational skills and attention to detail
• Punctual, dependable, and able to function well under pressure

Hourly Rate: $27.50/ hour