Welcomer Administrator

Interviews will be held on the 26th of March.

Welcome to Spurgeons Wiltshire Family Hub, where families come first. We’re dedicated to supporting families and young people from early years to young adulthood. Our comprehensive services include personalised one-on-one support, dynamic parenting advice and groups, assistance with accessing vital statutory and community services. We also have a digital family hub available 24/7. What sets us apart is our amazing team of dedicated professionals who are passionate about making a difference.

We provide compassionate guidance, while connecting families with essential resources, and champion their well-being. Together, we’re building stronger, more resilient communities, one family at a time.

We are looking for an organised, proactive and welcoming Administrator to support the smooth running of our Family Hubs. You will be a key point of contact for families, visitors and professionals, ensuring they feel supported, informed and connected to the services they need. This role is home-based but requires regular travel to our flagship and spoke hubs across Wiltshire.

• Provide a warm, professional welcome to families visiting the hubs.
• Respond to enquiries (in person, by phone and digitally) with clarity and empathy.
• Register families and maintain accurate records and databases.
• Coordinate and schedule appointments, meetings, and group sessions.
• Support the team with general administration including documentation, minute-taking, and communications.
• Manage calendars, bookings, session registers and activity resources.
• Produce marketing materials, activity packs and publications as needed.
• Process and organise data to support reporting requirements.
• Ensure compliance with safeguarding, confidentiality, health & safety and data protection procedures.
• Signpost families to universal support or other colleagues within the hub.
• Support the distribution of Healthy Start vitamins.

We’re looking for someone who is organised, approachable and confident in supporting both families and colleagues. You’ll thrive in a busy environment and bring a friendly, solution-focused approach to your work.

• Experience in an administrative or customer-facing role.
• Excellent communication skills, written, verbal and digital.
• Strong organisational and time-management abilities.
• Confidence using digital tools, databases and Microsoft Office.
• Attention to detail and accuracy in all administrative tasks.
• Ability to work collaboratively within a supportive team.
• An understanding of safeguarding and data protection (or willingness to learn).
• A flexible, positive, and compassionate approach.
• Ability to travel within Wiltshire as required.
• Desirable qualifications include: NVQ Level 3 or 4 in Business Administration (or equivalent), plus English & Maths to GCSE level.