Program Assistant - Family Lifestyle Program - Remote

Job Description - Program Assistant - Family Lifestyle Program - Remote (260000CS)

Program Assistant - Family Lifestyle Program - Remote - (260000CS)

Description

The Family Lifestyle Program (FLiP) is a grant-funded initiative that builds clinical–community partnerships to improve access to food, nutrition, and physical activity resources for families experiencing food insecurity or diet-related chronic disease. FLiP includes a Patient Navigator (PN) Program and FLiPRx Produce Prescription intervention.

• Work remotely to support PN volunteers, referred families, faculty leadership, and community partners.
• Manage referrals in REDCap and Mosio (HIPAA‑compliant platforms) and ensure families are contacted within one week.
• Provide direct navigation (~8 hrs/week).
• Update resource guides, support bi‑annual volunteer trainings, send monthly reports, and maintain partner workflows.
• Assist staff in the daily execution of program tasks and projects, providing administrative support to the Program Manager and Program Coordinator.
• Maintain office files, complete purchase and reimbursement requests, and manage financial records.
• Research funding prospects, draft communications with prospective donors, and manage logistics for fundraising events.
• Assist with special projects related to program goals and mission, including coordinating volunteer efforts.
• Occasionally maintain statistics regarding program performance and research databases in compliance with IRB requirements.

• Maintain office files.
• Complete purchase and reimbursement requests and manage financial records.
• Produce quality reports under tight deadlines.

• Assist with special projects related to program goals and mission.
• Coordinate volunteer efforts.

• Maintain statistics regarding program performance.
• Produce quality reports under tight deadlines.
• Maintain research databases in a manner that meets IRB requirements for protection of patient privacy.

• Collaborate with co‑workers on day‑to‑day tasks and responsibilities.

• Provide excellent customer service to the clinical team, patient families, and referring physicians.
• Help families navigate the complex hospital system and coordinate care.
• Act as an advocate for patients and families, facilitating service delivery and removing barriers to care.

• Speak up when team members exhibit unsafe behavior or performance.
• Continuously validate and verify information needed for decision making or documentation.
• Stop in the face of uncertainty and take time to resolve the situation.
• Demonstrate accurate, clear, and timely verbal and written communication.
• Actively promote safety for patients, families, visitors, and co‑workers.
• Attend carefully to important details, practicing Stop, Think, Act, and Review to self‑check behavior and performance.

High School Diploma or GED (Required)

1 year performing administrative tasks (Required)

• Proficient in all Microsoft Office applications, including Outlook, Excel, and Access.
• Ability to produce quality reports under tight deadlines.
• Ability to maintain composure and professionalism in a busy clinic environment.
• Web design and desktop publishing skills a plus.

• Anticipate and respond to customer needs; follow up until needs are met.

• Demonstrate collaborative and respectful behavior.
• Partner with all team members to achieve goals.
• Receptive to others’ ideas and opinions.

• Contribute to a positive work environment.
• Demonstrate flexibility and willingness to change.
• Identify opportunities to improve clinical and administrative processes.
• Make appropriate decisions using sound judgment.

• Use resources efficiently.
• Search for less costly ways of doing things.

District of Columbia-Washington

Anacostia 2101 Martin Luther King Jr. Ave SE Washington 20020

Administrative Support / Customer Service

Goldberg Cntr…