Forms & Records Analyst

Forms & Records Analyst

The Department of Revenue is filling a Forms & Records Analyst position on our Image Capture and Processing (ICAP) team within the Business & Financial Services division in Tumwater, WA. Make a difference, join our team!

Please note, this position requires staff to work in the office with some options of remote work available after training.

Candidate screening will begin as early as March 6, 2025 and the hiring authority may exercise the option to make a hiring decision at any time after. It will be to the applicant's advantage to submit materials as soon as possible.

As a valued member of our team, you will provide accurate and time‑sensitive processing of documents and other correspondence for multiple divisions across the agency. Your ability to analyze combined with procedural guidance will ensure complex data is correctly applied, and image quality and document integrity are maintained for future retrieval through the department's ATLAS system.

Some other duties include:

• Prepare, organize and analyze documents and correspondence into batches for imaging.
• Perform basic troubleshooting for software and hardware errors and work with IT staff to resolve problems.
• Attend weekly meetings with key stakeholders to ensure process success while identifying process improvement opportunities.
• Perform instructed processing of documents, independently research category codes and form types for index values associated with correspondence.
• Perform precise complex data entry (validation) and entry correction (rescans) for all program documents and correspondence.
• Receive, assist, and identify proper information for public records requests.
• File documents in accordance with record retention laws.
• Operate computers, multiple high‑speed scanners, and copiers.

What you need to qualify:

• Highly proficient in the use of the internet, Microsoft Office Suite (Outlook, Excel, Access), and Adobe Acrobat.
• Ability to type 50 words per minute and 10-key by touch at 10,000 keystrokes per hour.

Preference may be granted to those that possess:

• High school graduation or equivalent.
• Basic accounting and English composition skills.
• Proficiency in word processing, database use, spreadsheets, and electronic correspondence.
• Excellent interpersonal skills in dealing with customers and staff at all levels of the organization.
• Ability to complete work items with a high level of attention to detail and minimal errors.
• Experience in document identification, preparation, imaging, indexing, and/or other electronic document management.
• Advanced ability to communicate with supervisors and peers providing information by telephone, in written form, email or in‑person.
• Experience or training with OCR/ICR software, high‑speed scanners, Enterprise Content Management systems and retrieval of archival documents.
• Knowledge of electronic records management practices for paper, film and documents including filing, indexing, and archiving using Kofax or other indexing systems.
• Ability to work under pressure of frequent deadlines and changing priorities in a high‑volume utility setting.
• Ability to maintain and process confidential information appropriately with a high level of discretion and diplomacy.

As well as demonstrate the following competencies:

• Apply new knowledge or skills to improve processes.
• Customer service skills.
• Team building attitude.

Throughout the hiring process, we will evaluate candidates on their ability to work under pressure of frequent deadlines and changing priorities in a high‑volume utility setting, while utilizing excellent interpersonal skills in dealing with customers and staff at all levels of the organization.

To be considered:

• Complete your online application in detail.
• Attach a cover letter explaining how you meet the qualifications of this position.

* Failure to complete your application or attach required documents may result in disqualification of your application.*

To take advantage of Veteran's preference, attach your DD‑214, member 4 long form, or your NGB‑22. Please remember to black out your social security number and date of birth.

Hello, my name is Lance, and I will be assisting with this announcement.…