Scheduling Coordinator

Remote Work and Flexible Hours Available!

If you excel at organizing moving parts, staying calm under pressure, and keeping teams aligned, this role could be an excellent fit. Reynolds Electric, Plumbing, Heating and Air is looking for a Scheduling Coordinator who thrives in a dynamic environment and enjoys being at the center of daily operations.

For more than 65 years, customers have trusted Reynolds because we do high-quality work and stand behind our promises. As our Scheduling Coordinator, you help uphold that reputation by ensuring our technicians are set up for success and our customers receive a smooth, reliable experience from start to finish.

Reynolds Electric, Plumbing, Heating and Air is 100% privately owned and locally operated. This means decisions are made by people who know the team, know the community, and care about long-term stability rather than short-term numbers. We invest in our people, and we grow at a pace that keeps quality, culture, and customer care at the forefront.

Reynolds is known for a supportive, respectful, and people-first culture. You'll join a team that communicates clearly, steps in for each other, and celebrates collective wins.

We also believe in equipping our team with the tools they need to do their best work. You'll receive ongoing coaching in communication, workflow management, and system navigation so you can feel confident and capable in the role.

This isn't a place where you're on your own—you’re backed by a leadership group that cares about your growth and creates space for you to succeed.

Your goal is to keep the schedule on track, the call board full, and the workflow moving. You'll help coordinate the day for our electrical, plumbing, HVAC and home-services teams by:

• Building and adjusting daily technician schedules
• Prioritizing urgent jobs and supporting daily revenue goals
• Pairing the right technician with the right job based on skillset
• Staying in communication with technicians throughout the day to keep jobs flowing
• Handling reschedules, updates, follow-ups, and customer satisfaction calls
• Resolving problems with a calm, solutions-first approach
• Ensuring jobs have the correct materials, permits, and information
• Communicating job progress to leadership and identifying schedule impacts
• Coordinating outbound calls and technician-generated leads
• Correcting job setup errors in the system to maintain accurate reporting
• Working closely with the customer service team to support incoming requests
• Completing all daily follow-up and administrative tasks with strong attention to detail

• Strong communication skills and the ability to work with many personality types
• Experience in fast-paced, high-volume environments
• A steady, level-headed approach when things get busy
• Ability to de-escalate challenges with empathy, clarity, and professionalism
• Comfort using multiple software platforms and CRM systems
• Typing speed of 50+ WPM with strong organization and multi-tasking ability
• Detail orientation and excellent follow-through
• Previous experience in dispatching or scheduling preferred
• Familiarity with HVAC, plumbing, or electrical trades preferred but not required
• At least one year of customer service experience
• Excellent attendance, punctuality, and dependability
• Self-motivated with the ability to work independently while staying responsive to feedback

• Competitive Pay: $23-$25 per hour (based on experience), plus profit sharing. Scheduling Coordinators typically average around $60K annually.
• Flexible Work:
  We offer the option to work remotely and flexible hours are available!
• Fully Paid
  
  Health Benefits:
  
  100% employer-paid medical, dental, and vision (family coverage available).
• Retirement & Insurance: 401(k) with 3% company match and employer-paid life insurance.
• Paid Time Off: 80 hours of frontloaded PTO plus 7-9 paid holidays each year.
• Training & Growth:
  Ongoing training programs, skill development, and support from leadership.
• A Strong Team Environment:
  Work with people who take pride in quality work and show up for each other every day.

As a Scheduling Coordinator at Reynolds, you're not just moving appointments around—you’re helping the entire operation run smoothly and ensuring customers feel confident and cared for. If you want to build a career in an environment that values your skills and supports your growth, we'd love to meet you.

Salary: $23.00 - $25.00 per hour