Director of Operations

Position Summary

The Director of Operations is responsible for overseeing multiple offices, you will be responsible for ensuring the smooth and efficient operations of various office locations within the organization. This role requires a strategic and organized professional who can work independently to manage office relocations, coordinate logistics, manage staff and implement effective administrative processes to support the company's overall goals.

The Director of Operations is responsible for ensuring operational effectiveness in multiple departments, including Donor Services, contract management, managing equipment and supplies, facility and real estate transitions and oversight, providing technological support. The Director of Operations assists the Chapter Executive by working closely with respective home office departments and key leads to manage change, improve processes and increase efficiency in operations.

The Donor Services Specialists report to this position.

• Oversee the donor services specialist team making sure donor gifts are processed and reported in a timely accurate manner in accordance with Home Office procedures. Ensure superior customer service to constituents and chapter staff relating to donor service questions.

• Provide oversight to the technology services for the Chapter, including videoconferencing equipment, the 8x8 telephone system and Chapter IT equipment working with IT support and Helpdesk when appropriate.
• Provide oversight of computer equipment and supplies purchases and recycling
• Manage contracts for copiers and postage machines, including terminating, selling and moving purchased or leased equipment, and overseeing repair and maintenance.
• Select and manage contracts with internet service providers for each of the Chapter offices

• Work with the Home Office Real Estate team on property location strategy and site selection.
• Develop a comprehensive move plans, considering timelines, budgets, as well as communication with home office and chapter staff.
• Manage the logistics of office setups, including furniture, IT infrastructure, and utilities for new locations.

• Develop and manage budgets for office operations, and maintenance.
• Maintain relationships with facility management vendors and service providers.
• Oversee maintenance, repairs, and improvements of office spaces.
• Ensure compliance with safety and security standards across all offices.
• Manage contracts and invoice payment for office service providers
• Responsible for maintain the office security including 24/7 alarm system calls for some offices.

• Prepare contracts for consulting firms and independent contractors.
• Work closely with the Assistant General Counsel at the home office legal department for review and approval of said contracts.

• Provide backup database support for grant administrator monthly data entry and reporting.
• Work with Donor service to process incoming donations and provide backup for Donor Services Specialist Position.
• Oversee grant application process for the chapter

• Plan and host chapter wide events and retreats.

• Bachelor's degree in Business Administration, Management, or a related field or equivalent experience.
• 3+ years proven experience in operations management required
• Proven experience as an Office Manager or in a similar role, preferably overseeing multiple offices.

• Excellent organizational, problem solving and project management skills
• Excellent communication and interpersonal abilities.
• Familiarity with facilities management and office relocation processes.
• Budget management and cost control experience.
• Advanced skills in Microsoft Office Suite, the Google platform and non-profit databases
• Ability to travel to regional offices. Must have a valid driver’s license, access to a reliable vehicle, a good driving record and proof of automobile insurance.
• Ability to communicate effectively in both written and oral form
• Ability to bend, stoop, lift and transport up to 35 lbs. of materials
• Ability and willingness to work…