Service Scheduler Administrator - Hybrid

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Epsomtime type:
Full time posted on:
Posted Todayjob requisition :
R39119

Join our Service Support team in Epsom as a Service Scheduler Administrator.

We are looking for a Service Scheduler Administrator for our Service Support team in Epsom. In this role, you will work closely with Service Engineers to support their scheduling and administrative needs. You will build strong relationships with customers, work collaboratively with internal teams and ensure that all tasks are managed accurately and in a timely manner.

You will be responsible for scheduling engineering works with customers, forward planning, managing quotations, invoicing, service agreements and all aspects of customer information.

The wider team consists of 16 professionals, and we are looking forward to shaping the future with you.

This position is available full-time, based on site in Epsom. Once fully trained there will be the opportunity to work from home for 2 days a week.
** Grow with us – Your Responsibilities
*** On a daily basis you will work closely with our customers, service engineers and internal departments to ensure the customer needs are met
* Maintain service engineer’s diaries to meet the customer requirements
* You will process emails from a shared inbox and update information on spreadsheets
* Working on a variety of different tasks, prioritising and updating customers throughout the process
* Raising quotations, managing invoices and liaising with our finance department
* Checking that received documentation is in order, running regular reports, updating customer details on the database
* Regular use of SAP, inputting and updating information
* Collaborating with the Service team
** What will convince us
*** Strong experience in a support administration position within a fast-paced environment
* Experience scheduling appointments and managing calendars would be beneficial
* Able to build and maintain excellent working relationships with people internally and externally
* Can react quickly to enquiries, being proactive juggling many enquires at the same time
* Highly organised, able to take ownership of varied processes
* Ability to prioritise, plan and multitask with strong attention to detail
* Good at working independently as well as a team player
* Experience in SAP (Service Module) would be beneficial, though full training will be provided
* Strong Excel skills

In order to commence working with us, the successful candidate must have the right to work in the UK.
** What we offer
** As a growing global life science company, stock listed on the German TecDAX, Sartorius offers a wide range of benefits:
* ** Personal and Professional Development:
** Mentoring, leadership programs and internal seminar offerings
* ** Making an impact right from the start:
** Comprehensive onboarding, including a virtual online platform **–
** even before joining
* ** Welcoming Culture:
** Mutual support, team-spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network
** Attractive Working Conditions
*** 37.5 hours working week
* 25 days annual leave plus public holidays
* Annual option to buy, sell or carry over annual leave
* Free parking on site
* Free hot and cold drinks
** Health & Wellbeing
*** Competitive benefits package, including:  + Private Medical Insurance  + Private Dental Insurance  + Group Life Assurance  + Travel Insurance (Employee Paid)  + Salary Sacrifice Health Assessment Service  + Salary Sacrifice Cycle to Work Scheme
** Planning Ahead For Your Future
*** Group Personal Pension Plan
* Group Income Protection
* Salary Sacrifice Will Writing Service
** About Sartorius
** Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.
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