Service Support Technician

Vacancy Type Permanent/Full Time Salary £28,329 to £31,019 (R2) Location Any of the Heritage Fund's Offices in the following locations - Birmingham, Cambridge, Nottingham, Leeds, Manchester, Newcastle or Edinburgh (Hybrid Working) Final date to receive applications Sunday, March 8, 2026

The National Lottery Heritage Fund

As the largest funder for the UK’s heritage, our vision is for heritage to be valued, cared for and sustained for everyone, now and in the future.

We believe in the power of heritage to ignite the imagination, offer joy and inspiration, and to build pride in place and connection to past.

Our mission is to use our expertise to support and champion the UK’s heritage and demonstrate the transformative potential of National Lottery funding through delivering our new strategy Heritage 2033. We ensure that money from The National Lottery makes a decisive difference for people, places and communities.

We are currently recruiting for a full time Service Support Technician on a permanent contract based in any of the Heritage Fund’s Offices in the following locations - Birmingham, Cambridge, Nottingham, Leeds, Manchester, Newcastle or Edinburgh (Hybrid Working).

The primary purpose of this post is to lead on providing technical assistance, resolving user issues and maintaining the Salesforce platform. To carry out Salesforce administrative tasks related to the Investment Management Service (IMS). To undertake a supporting role in the testing and quality assurance stages for new IMS features and functionality.

If you are excited about helping ensure that heritage is inclusive and accessible to everyone, for now and future generations, then we want to hear from you.

• Applications close on 8 March 2026
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• Interviews are expected to take place on 25 March 2026
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Our Values and Behaviours sit at the heart of our work and are central to how we recruit. How you demonstrate our Values is just as important to us as your skills and experience.

• Inclusive of all aspects of heritage, people and communities
• Ambitious for our people, communities and heritage
• Collaborative by working and learning together
• Trusted for our integrity, expertise and judgement

The National Lottery Heritage Fund has offices all over the UK and we champion a flexible approach to working where this supports our business needs. We have formally adopted a hybrid working approach. This means that most employees will work from their contracted Heritage Fund office twice a week e spent on site visits to projects or other meetings based at another Heritage Fund or external office are counted as part of those two days.

The other days in the week employees may work from home.

We guarantee to interview all disabled applicants who meet the minimum essential criteria for every vacancy. We always endeavour to make reasonable adjustments and special requirements can be discussed and arranged before an interview.

The National Lottery Heritage Fund pledges to provide an inclusive working and learning environment for our people which prioritises fairness, equality, diversity and inclusion as well as dignity and respect for all. We will create a workspace where intimidation, discrimination, harassment, bullying and victimisation are not tolerated and actively prevented and opposed.

Job Profile Service Support Technician - Job Information Pack