Onboarding Coordinator; ABA Therapy - US Healthcare - EST - Remote

ISTA Personnel Solutions is a dynamic and fast‑growing BPO company that operates as a dedicated extension of its clients’ teams, delivering high‑quality service with precision, efficiency, and a personal touch.

• Working Hours:
  
  Monday – Friday | 9:00 AM – 6:00 PM EST (4:00 PM – 1:00 AM South African time – subject to daylight savings).
• Public Holidays:
  This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup:
  Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
• Work Environment:
  Fully remote.

• Manage the full onboarding process for newly hired Behaviour Therapists.
• Track, collect, and review required employment documentation and certifications.
• Coordinate background checks, credentialing, and compliance requirements in line with company and regulatory standards.
• Schedule and monitor completion of required training programs.
• Communicate regularly with new hires via phone and email to ensure a smooth and timely onboarding experience.
• Partner with HR and clinical leadership to meet hiring timelines and workforce needs.
• Maintain accurate records and perform data entry within internal systems.
• Proactively follow up on outstanding documentation and compliance items.
• Identify process improvements and assist with additional administrative tasks as required.

• Working
  
  Experience:
  • Previous experience in HR, recruitment, onboarding, or administrative support is preferred.
  • Experience with in healthcare or ABA settings is advantageous but not required.
  • No specific ABA industry experience required.
• Soft Skills:
  • Excellent verbal and written English communication skills.
  • Professional, patient, and confident phone manner.
  • Highly organized and detail‑oriented.
  • Proactive with strong follow‑up skills.
  • Able to manage multiple tasks in a structured, deadline‑driven environment.
• Technical
  
  Skills:
  • Basic computer skills and system navigation.
  • Proficiency in MS Office and Outlook.
  • Comfortable performing accurate data entry and maintaining digital records.

If you are not contacted within 14 working days, please consider your application unsuccessful.