Administrative Officer

Overview

AO Children and Secondary progression Unit;
Home Office

Location: Capital Building, Liverpool, L3 9PP

Hourly rate
: £13.85 per hour
Working Days/

Hours:

37 hours per week, Mon-Fri, 9 - 5 - flexibility
Contract: This is a temporary position for 6 months but due to be extended pending performance and business needs.

Brook Street in partnership with the Home Office has a fantastic opportunity to join their customer services group as an Administrative Officer in Children and Secondary progression Unit. This is a great opportunity to gain valuable exposure/experience working within the Public Sector.

• Case progression tasks such as triage, barrier removal, interview booking. Full training will be provided.
• Provide day-to-day administrative support including data entry, form processing, and maintaining accurate casework records.
• Monitor shared inboxes and triage or escalate queries appropriately.
• Prioritise tasks effectively and manage time efficiently to meet deadlines while maintaining high-quality output.
• Work in accordance with departmental policies, data protection requirements and confidentiality protocols, including immediate escalation of any potential data breaches.
• Collating and analysing fairly complex information or data, submitting results in a written report.

• Excellent attention to detail and strong written and verbal communication skills.
• Strong IT skills, including proficiency in MS Office (Word, Excel, Outlook).
• Time management, including ensuring that you complete and record your allotted daily working hours accurately.
• Organisation skills, including an ability to identify and prioritise urgent work.
• Being flexible and adaptable, reacting positively to changes in policies, processes, and work environments.
• Taking responsibility for effective personal and team delivery.

• Clearance level: Basic DBS and CTC (to be applied for by Brook Street upon a successful application).
• Training provided: Dependent on task, around 1 week training, buddy up until comfortable.
• Additional clearance: If applicable, a period of 6 months or longer spent outside of the UK in the last 5 years will require an additional overseas police check; candidate to provide.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. We are committed to engaging with you; if you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel, please reach out via the Brook Street website to register your interest.