Designation Program Administrator

CCO Select is a talent acquisition and consulting company specializing in people, process and technology solutions. We provide the talent behind the technology enabling our clients to achieve their goals. For more information about ECCO Select, visit us at

In this multifaceted administrative position, you will play a key role supporting course administration, designation program activities, and customer service for educational programming. You will ensure students receive a seamless and professional experience from enrollment through certification, and support the operational integrity of the designation program.

• Course Administration:
• Process course registrations, tuition payments, refunds, and student transfers, ensuring accuracy and efficiency at every stage.
• Enroll students swiftly and correctly in the learning management platform, maintaining accurate student records.
• Send timely and accurate course confirmations to students, ensuring they have all relevant details prior to starting.
• Prepare and issue certificates of course, webinar completion, or attendance as appropriate.
• Designation Program Administration:
• Process incoming invoices and ensure accurate, timely handling of designation program transactions.
• Manage and process Zone Fund requests as required for program activities.
• Perform various administrative tasks in the program management system, including reviewing and approving enrollments for paid invoices, processing zone requests, managing credit card payments, and supporting self-certifying designation tasks.
• Assemble and ship designation award packets, ensuring presentation quality.
• Customer Service & Support:
• Develop and maintain familiarity with course offerings, subject areas, modalities, and requirements to provide accurate information to students and stakeholders.
• Respond to email and phone inquiries in a professional, courteous manner, ensuring all communications are answered within one business day.
• Assist students with all aspects of the enrollment process, resolving technical issues, and offering guidance to enhance their learning journey.
• Demonstrated experience (minimum 2 years) in an educational administration, training coordination, or related administrative support role.
• Proficiency in performing complex data entry and administrative tasks with high levels of accuracy and attention to detail.
• Excellent organizational skills with an ability to manage multiple priorities while maintaining quality and meeting deadlines.
• High level of interpersonal skills with a demonstrated ability to deliver exceptional customer service via phone, email, and in person.
• Strong communication skills and the ability to provide clear, concise information to students and program participants.
• Adept with technology, including learning management systems (LMS) and Microsoft Office Suite (Word, Excel, Outlook).
• Problem-solving orientation and initiative to anticipate and resolve administrative challenges with minimal supervision.
• Experience processing customer payments, invoices, and handling confidential information professionally.
• Positive, team-oriented attitude and the ability to collaborate effectively in a hybrid work environment.

• Associate’s degree or a combination of relevant education and equivalent experience will be considered.
• Minimum two years of experience in administrative support roles, ideally within higher education, professional training programs, or certificate/credentialing organizations.

ECCO Select is committed to hiring and retaining a diverse workforce. Our policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Veterans of our United States Uniformed Services are specifically encouraged to apply for ECCO Select opportunities.

Equal Employment Opportunity is The Law

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