Client Coordinator - Remote

We have an excellent opportunity for a Client Coordinator to join our clients friendly team, to support the Autism Assessment Service (AAS) in delivering the highest standards of customer service and patient care. This is a remote role (UK-based) for a 12-month fixed term contract and both Full Time and Part Time positions are available.

About the rewards
As a Client Coordinator you will receive a salary of £25,000 per annum pro rata plus:

Fully remote working from home
23 days paid holiday, plus all bank holidays
Company pension
Commitment to supporting a healthy work–life balance
This is a remote working position and the hours of work are:

Full Time: 35 hours per week Mon - Fri (no weekends or Bank Holidays)
Part Time 17.5 hours per week Mon - Fri (no weekends or Bank Holidays)
About the role
As Client Coordinator your primary responsibility is to support the delivery of autism assessments commissioned by NHS partners, with a strong emphasis on quality, confidentiality, and compassionate service.

You will play a key role in ensuring the smooth coordination of appointments, assessments, reporting, and invoicing. The role requires excellent organisational skills, attention to detail, and the ability to build positive working relationships with clients, clinicians, and external stakeholders. You will be responsible for managing referrals efficiently and ensuring processes are followed accurately and in a timely manner. Key responsibilities will include:

Booking, coordinating and maintaining accurate records of all appointments on behalf of the Autism Assessment Service
Capture, record and maintain up-to-date client information across relevant systems
Liaise with patients via phone and email to gather detailed personal information to support the clinical team
Review questionnaires, forms and personal information for completeness, following up where required
Proofread, format and securely file confidential clinical reports, ensuring quality standards and deadlines are met
Work in line with agreed processes to ensure accuracy, compliance, and adherence to legal requirements
Contribute proactively to improving internal processes, policies and procedures
Build and maintain positive working relationships with local authorities, clinicians and internal teams
Support the achievement of agreed targets and KPIs aligned with company objectives
Accurately navigate and update the Customer Relationship Management (CRM) system, including follow-ups, appointment confirmations and diagnoses
Process billing information from clinicians and ensure accurate invoicing to clients
Undertake any other reasonable duties as agreed with your line manager
About you
To be successful for the role of Client Coordinator an interest in psychology or a relevant qualification is desirable but is not essential. Applications are welcomed from Assistant Psychologists seeking to develop their skills and gain regular access to experienced clinicians and you must be / have:

Exceptional administrative and organisational skills
Good IT skills, including Microsoft Office, databases, and CRM systems
Strong interpersonal skills with the ability to build rapport and demonstrate empathy
Ability to handle confidential and sensitive information
Excellent telephone manner and responsiveness to enquiries
Educated to a minimum of A-level standard (or equivalent) is preffered but not essential
High attention to detail with strong planning and prioritisation skills
A strong commitment to delivering outstanding customer service
Confident multitasker and problem-solver with a proactive approach
Demonstrates empathy for the client group
Self-motivated, flexible, and adaptable with a positive “can-do” attitude
Able to handle confidential and sensitive information with discretion
Comfortable working independently as well as collaboratively within a wider team
Resilient and able to work under pressure while meeting strict deadlines
Consistently demonstrate company values

How to Apply

eRecruit

Smart is advertising this role on behalf of the hiring company. By applying, your CV will be reviewed and forwarded to the hiring manager responsible for this vacancy.

You must currently reside in and have the right to work in the UK and live within a reasonable commute to the role. Please ensure your CV includes your location and contact details, otherwise you may not be considered. Only suitable applicants will be contacted.

We look forward to receiving your application