Administrative Services Assistant

Overview

Title:

Administrative Services Assistant (ASA) with the Tennessee Corrections Institute

TCI is a state agency dedicated to training jail employees. We embrace a culture of innovation and creativity, and we are committed to equipping students with the essential knowledge and skills needed to ensure safety, security, and effectiveness in their roles. We believe in fostering a diverse and inclusive environment where every team member can contribute to and influence positive change in corrections and beyond.

TCI is opening a new facility in Jackson, Tennessee designed to host training classes for corrections professionals. The ASA supports our Training Officer and is crucial in meeting our trainees’ needs. This full-time position is in-person with partial remote work with the standard schedule being Monday – Friday 7:30 AM to 4:30 PM (start time is flexible).

Location:

Jackson, TN |

Contract:

12+ Months | Job Type: Full Time

• Greet trainees as they enter the building, determine their needs, answer questions, and grant access to training area.
• Answer, screen, and direct inbound calls.
• Assist with making copies, preparing workbooks, and other materials for handout.
• Provide coverage for Training Officer when they are out of the office.
• Assist Training Officer in preparing classroom each day by ensuring a neat and orderly environment, ensuring snacks/water are stocked, and reporting maintenance issues.
• Assist with managing agency schedules and updating them using Microsoft Excel.
• Perform data entry into Learning Management System (class attendance, roster creation, etc.).
• Assist with training logistics and planning (example: scheduling classes and meetings, ensuring room availability, assisting with travel arrangements, managing inventory and ordering supplies).
• 30% of the time this position will assist with grant management work, including preparing grant contracts, reviewing documents for accuracy, reconciling invoices for reimbursement, maintaining notes, saving email documentation.
• Other duties as assigned to support program operations.

• Associates Degree or Bachelor’s Degree preferred in any field of study. Candidates with at least seven years of experience providing administrative assistance, secretarial, office management, assistant management, or similar role will be considered.
• Grant management experience is helpful, but we will train the right candidate.

• Customer Service – ability to greet and assist visitors professionally, manage inquiries, and provide general support with a focus on service.
• Communication – strong verbal and written communication skills.
• Organizational – proficient in managing schedules, planning logistics, and handling multiple tasks.
• Technical – proficiency with Microsoft Word and Excel.
• Problem Solving – ability to identify issues and implement or suggest solutions.
• Initiative and Independence – capable of working independently, prioritizing tasks, and taking initiative when the Training Officer is unavailable.