Operations Coordinator - Financial Aid & Scholarships

Overview

Operations Coordinator - Financial Aid & Scholarships position summary:
The Operations Coordinator supports the effective operation of the Financial Aid & Scholarships office by coordinating document management processes, providing administrative and operational support, and serving as an operational resource for financial aid policies, documentation requirements, and compliance-driven processes. This position plays a key role in ensuring accurate document handling, timely workflow execution, and high-quality service to students, staff, and campus partners.

While primarily focused on financial aid operations, the role also includes administrative coordination responsibilities that support the day-to-day functioning of the department and an AVP. Due to the nature of the work, the position requires a primarily on-campus presence, with limited remote work flexibility at the discretion of leadership.

The salary for this position begins at $49,701.00 and is commensurate with education and experience.

Why work for Sinclair College?

• Tuition waiver for employee and dependents for all Sinclair courses and programs
• Support for continued training and education, including tuition reimbursement for other universities and colleges
• OPERS pension participation option, with 14% employer contribution
• 4+ weeks of personal and vacation leave, 3+ weeks of sick leave annually
• 14 days of annually observed company holidays
• Expansive and competitive insurance programs, including an HSA with annual employer contribution available
• High quality programs and events for work-life balance

* SCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.

• Responsible for oversight and management of the Document Management System within the Financial Aid & Scholarships office, including Title IV-related student documentation, scanning and linking records, monitoring financial aid workflows, troubleshooting issues, training staff, and identifying areas for process improvement to support timely and compliant aid processing
• Serve as records retention liaison, maintaining and monitoring all files, office manuals and handbooks
• Greet and assist students, staff and faculty who need assistance from the “back office” of Financial Aid & Scholarships
• Answer phone calls and replying to email messages in a timely manner
• Apply working knowledge of federal, state, and institutional financial aid policies to respond to inquiries from student support areas (e.g., Welcome Center, Academic Advising Center, Regional Centers), interpret documentation status, and route issues appropriately within Financial Aid & Scholarships
• Conduct appeal intake and document evaluation within the Elluican Campus Logic system, including SAP, professional judgement, and special circumstance appeals, ensuring documentation meets federal and institutional requirements and is ready for FA Officer review, and follow up with students as needed
• Administrative support including processing mail, managing calendars, initiating purchase requisitions, making travel arrangements, ordering supplies, coordinating meeting logistics, preparing expense reports, organizing office and campus space, etc.
• Assist with other ad-hoc financial aid processes (e.g. reports, data collection and review)
• Support core financial aid operations and provide strong customer service and student advocacy as demonstrated through a positive attitude, approachability, adaptability, problem solving, and a desire to support student success and completion
• Other duties as assigned

• Eligible applicants must meet the following education and experience requirements:
  • Bachelor’s degree and 2 years of related work experience
  • Associate’s degree and 3 years of related work experience
• Knowledge of financial aid regulations, policies, and procedures preferred
• Strong organizational and time management skills, with ability to manage multiple tasks and priorities required
• Excellent interpersonal and communication skills, both written and verbal required
• Proficiency in Microsoft Office Suite and experience with student information systems (e.g., Colleague) preferred
• Ability to maintain confidentiality and handle sensitive information with discretion required
• Attention to detail and accuracy in record-keeping and data entry required

Required fields are indicated with an asterisk (*).

• * Do you meet the education requirements for the position as listed in the job posting?
  • Yes
  • No
• * Do you meet the work experience requirements of this position as described?
  • Yes
  • No

• Required Documents
• Resume
• Cover Letter
• Optional Documents
• Other
• General Transcript

Sinclair Community College
Human Resources
444 W. Third St. Building 7, Room 340
Dayton, Ohio, 45402