Engagement Assistant

Overview

Term: 4-months (option to extend and duties will shift to reflect the needs of the organization)

FLSA Classification:
Non-Exempt

Reports To:

Executive Director

• Strict
• Expectation 2-3 eight-hour shifts per week in the Valencia office
• Remaining hours flexed for:
• o Community and alumni engagement
• o Selector and family meetings
• o Approved work from home
• Occasional evening or weekend work during peak enrollment periods
• No overtime unless pre-approved by the Executive Director

Engagement Assistant

Status:
Full Time, Temporary

Term: 4-months (option to extend and duties will shift to reflect the needs of the organization)

FLSA Classification:
Non-Exempt

Reports To:

Executive Director

Work Schedule & Location

• Strict
• Expectation 2-3 eight-hour shifts per week in the Valencia office
• Remaining hours flexed for:
• o Outreach events
• o Community and alumni engagement
• o Selector and family meetings
• o Approved work from home
• Occasional evening or weekend work during peak enrollment periods
• No overtime unless pre-approved by the Executive Director

The Engagement Coordinator is responsible for converting accepted campers into confirmed attendees by removing administrative barriers, strengthening parent trust, and providing structured, high-touch enrollment support.

This role directly addresses documented enrollment growth points, including missing medical physicals, incomplete paperwork, and late-stage parent withdrawal. The coordinator serves as a primary support for families without an active selector mentor and ensures consistent follow-through from acceptance through bus departure. The position also provides targeted administrative and communication support to the Executive Director during high-volume periods.

This is an at-will employment position.

Details by area:

• Enrollment and family follow up
• Serve as primary point of contact for parent/self-referred families
• Conduct reminder calls, texts, and emails regarding:
• o Missing forms
• o Physical exam deadlines
• o Transportation and departure logistics
• Use warm, scripted messaging aligned with camp values
• Identify and intervene with high-risk enrollment cases or escalate as appropriate

• 2. Administrative & Documentation Support
• Track enrollment progress, including forms, physicals, transportation, and confirmations
• Assist families with enrollment paperwork and requirements
• Help prepare, upload, and maintain enrollment packets and checklists
• Coordinate resources such as clinic referrals or deadline accommodations when appropriate
• Support mailings, outreach campaigns, and limited reporting needs related to enrollment or grants

• 3. Community Engagement & Trust-Building
• Conduct consistent outreach to parents/guardians, selectors, and community partners
• Provide bilingual communication or coordinate translation support as needed
• Address common parent concerns including safety, logistics, and first-time camp anxiety
• Attend community outreach events, alumni gatherings, and selector meetings as assigned
• Maintain culturally responsive and trauma-informed communication practices

• 4. Selector & Alumni Coordination
• Coordinate with school, alumni, and community selectors to support family engagement
• Document selector engagement and outcomes for leadership review
• Support knowledge-sharing and replication of best practices from high-performing selectors

• 5. Data Tracking & Reporting
• Maintain accurate enrollment records and progress tracking
• Provide weekly updates to the Executive Director on:
• o Enrollment status
• o Drop-off risk indicators
• o Completion rates and intervention outcomes

Possible support of Program Director with volunteer oversight at reunion or community outreach events.

• Minimum 2 years of experience in related field
• Strong organizational skills and attention to follow-through
• Comfortable using spreadsheets, databases, or CRM-style tracking tools
• Excellent verbal and written communication skills
• Ability to handle sensitive family information with discretion
• Bilingual Spanish strongly preferred

• Ability to work at a computer for extended periods
• Ability to make frequent phone calls and participate in virtual meetings
• Ability to attend in-person meetings and outreach events as required

· $21-24 per hour, depending on experience

• Full-time, temporary position; benefits per organization policy if applicable