Medical Receptionist Orthopedics & Spine

Overview

Description:

We are passionate healers dedicated to honoring the Sacred in our sisters and brothers.

The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care.

• Promote a healthy work environment
• Work collaboratively with CNY Family Group
• Review CCDs for CNY Family Group and route to appropriate team members
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Phone support – Incoming and outgoing phone calls
• Scanning and faxing documentation
• Performs critical job functions that lead to a streamlined and efficient patient experience
• Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards
• Meets performance measures in place for each job function and complete job functions by established review date
• Works collaboratively with staff and management
• Maintains confidentiality related to patients, family and employees and information specific to service area
• Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages
• Uses appropriate diction and grammar in conversations
• Provides professional customer service and maintains a courteous demeanor
• Receives and distributes messages, packages and supplies to the appropriate person or place
• Implements the day-to-day operations of specific service or environment
• Maintains a safe and secure environment
• Displays competency related to performing job skills, including PC terminals, telephones, copier, e-mail system, fax machine

• High school graduate or equivalent; business school or formal secretarial training a plus
• One to two years’ experience preferred
• Participates in orientation and continuing education; updates knowledge and skills related to specific areas of expertise
• Multi-line telephones, PC and appropriate software knowledge; good knowledge of office equipment and supplies
• Solid understanding of service-related terminology; good communication skills both oral and written; customer service oriented

• Office setting with possible remote option after training; remote work depends on office needs and productivity
• Light physical work; standing, walking, sitting, and lifting
• Contact with all services, employees, medical staff, patients, visitors, and regulatory/professional agency staff
• Supervised by Manager or Coordinator
• Pay Range: $19.00-$26.85; pay based on experience, skills, and education; exempt status may apply per FLSA; location may affect the range

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.