Scheduling Coordinator

Overview

The Surgical Scheduling Coordinator is responsible for booking equipment for hospitals across the country. This person will handle various interactions (phone and email) with surgical customers to guide them through the scheduling process.

Hours:

Monday - Friday, 8:30 am - 5:30 pm CST

On-Call Rotation includes: typically 1-2 weekdays per month and 1 weekend day per month.

• Handles both initial inbound and follow-up outbound confirmation calls for scheduling of surgical procedures
• Responds to customer voicemails and emails related to scheduling
• Schedules cases with multiple modalities, confirming next-day schedules, approving cases via our online scheduling system, and ensuring all cases are booked accurately
• Identifies scheduling barriers and implements solutions to improve scheduling results
• Follows established precautions and procedures in the performance of job duties to ensure a safe work environment; adheres to policies regarding safety, confidentiality, and HIPAA guidelines
• Participates in ongoing training to improve understanding of the department and offerings for customers
• Assist in other tasks as assigned by Supervisor and/or Manager

• High School Diploma or equivalent required
• Proven work experience as a Scheduling Coordinator or in Customer Service
• Previous Call Center Experience strongly preferred
• Proficiency in Scheduling Software preferred
• Experience using Microsoft Office 365 (Outlook, Word, and Excel)
• Knowledge of clinical/medical practice operations, procedures, terminology, and administrative procedures preferred
• For Remote Position Only:
  Separate work area free of distraction

• Superior phone and written customer service skills
• Effective communication, both written and verbal with active listening skills
• Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals
• Patience and empathetic attitude toward others
• Computer literacy and in-depth knowledge of Microsoft Office 365
• Strong problem-solving skills and sound judgment
• Familiarity with call center/ACD phone systems
• Dependable attendance and punctuality
• Adaptable and flexible — comfortable working in fast-paced environments
• Strong time management and organizational skills
• Comfortable sitting in front of the computer for extended periods

This job description does not state or imply that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of how each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.

Agiliti provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, disability, genetic information, marital status, veteran status, military service, or any other characteristic protected by applicable laws. Agiliti provides reasonable accommodations for qualified individuals with disabilities. Agiliti prohibits retaliation against individuals who report violations or cooperate in investigations.

Affirmative Action Policy Statements.

You may be required to obtain certain vaccinations or provide proof of current vaccination status based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. This includes the COVID-19 vaccination.

Agiliti offers a range of benefits for regular, full-time, non-union employees including: health insurance options (Medical, Dental & Vision), Short- and Long-Term Disability, Flexible Spending Accounts, Health Savings Accounts, Life Insurance, Paid Time Off, 401K with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs. Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact

Primary

Job Location:

Home Office (MN). Location City:
Not Applicable. Location State:
Minnesota.

Job Title:

Scheduling Coordinator. Company:
Agiliti. Pay Range for All Remote Locations: $13.88-$34.75. This range represents the low and high ends of the Agiliti pay range for this position. The actual pay offered may vary based on location, experience, and other factors. Applicants should apply via Agiliti's internal or external career site.