Front Desk - Part Time

About Us:

Join Keymont Community Management (KCM), where professional growth meets a positive and supportive work environment. As a leading community management firm, KCM is dedicated to providing quality service through an experienced and knowledgeable team. Our unique policies, up-to-date financial and management reports, and emphasis on training and leadership skills set us apart in the industry.

• Core Values and Mission Statement: At KCM, our mission is to deliver exceptional service to our clients by maintaining a skilled and professional management team. Our core values revolve around fostering a positive and collaborative work culture, encouraging innovation, and providing ongoing learning and skill development opportunities.
• Work Culture: KCM embraces a collaborative and innovative work culture through an open-door policy, a mentoring program, and a flexible, friendly family environment. We believe in listening to our team members and promoting a positive, supportive workplace for everyone.
• Why KCM? Consider a career at KCM if you seek a professional, learning-centric environment. We value candidates who are eager to learn, communicate effectively, and prioritize customer service. GHCM invests in ongoing education, training, and mentoring, paying for all education costs to support career growth and advancement opportunities.
• Employee Feedback and Communication: KCM maintains an open line of communication through regular training, meetings, and an open-door policy. We encourage employee feedback and believe in transparent and frequent communication.
• Diversity, Equity, and Inclusion: KCM is committed to diversity, equity, and inclusion in the workplace. We foster a diverse and inclusive environment and value the contributions of every team member.
• Perks and Benefits: KCM stands out with unique perks and benefits, such as the full coverage of manager education, including CAI. We prioritize work-life balance through flexible work arrangements, including work-from-home options and flexible hours.
• Community Involvement: While we currently support charities, KCM is actively working to develop a more robust community involvement program to give back to our communities.
• Success Stories: Many KCM employees have successfully advanced in their careers, with examples of receptionists reaching senior-level positions. Our commitment to professional development and training has empowered numerous success stories within our team.

If you are a professional seeking a dynamic career with opportunities for growth, learning, and a supportive work environment, KCM welcomes you. Join us and be a part of our journey to excellence in community management.

Responsibilities:

Administrative

• Ensure proper shift transition to include reading of memo notes, and inventory of packages and keys.
• Meet all reporting deadlines as assigned.
• Maintain an activity calendar to ensure that tasks are completed.
• Answer all incoming calls with a greeting (“Good Morning/Afternoon/Evening”), the name of the property, your name, and “Can I help you?”. Calls are to be promptly dispatched to the appropriate party and messages taken are to be accurate, noting the date, time, name, and number of the caller. Lastly, the caller is to be thanked.
• Help prepare community correspondence (notices, newsletters, etc.) to be proofed, finalized, and approved by the Portfolio or Community Manager if requested. o Maintain all files and records in accordance with GHCM's policy and standard business practice.
• Review mail, outside correspondence, and inter-company correspondence. o Provide clerical assistance such as typing, filing, writing of reports, closing out daily reports, etc. as requested.
• Performs any additional duties assigned.

Owner/Resident Relations

• Maintain a positive customer service attitude.
• Promote goodwill among owners, residents, coworkers, and contractors/vendors. o Maintain a well-stocked hospitality corner, if applicable, to include an ample supply of coffee, candy, cookies, etc.
• Be familiar with the surrounding areas in order to provide directions and/or information on nearby shopping, restaurants, transportation options, bus schedules, etc. Oversee…