Administrative​/Clerical Co-ordinator, Office Administrator​/ Coordinator

Overview

At Ffern, people operations are not background noise. They’re the quiet structure that allows everything else to work beautifully. We’re looking for a People Coordinator & Studio Manager to care for the day-to-day rhythms of our team and workspace with thoughtfulness, consistency and calm. Someone who understands that great employee experience is built through detail, clarity and follow-through and who takes pride in keeping things running smoothly behind the scenes.

This role sits at the intersection of people, process and place. You’ll support our growing team through excellent people operations, while also ensuring our studio environment is well-run, welcoming and functional.

You’ll be the steady hand across people administration and office operations, owning the essentials that make Ffern a supportive, well-organised place to work. Working closely with the People team and studio leadership, you’ll bring structure, consistency and care to contracts, systems, policies and the physical new studio space. It’s a role rooted in service, reliability and trust.

• Own contracts, onboarding paperwork and joining processes from offer to day one
• Maintain HR data and systems, including joiners, leavers and role changes
• Prepare letters, references and core people documentation with accuracy and care
• Administer people policies, including sickness, leave and benefits
• Support basic people reporting such as headcount and absence tracking
• Act as a dependable point of contact for day-to-day people admin queries

• Coordinate our new office operations, including supplies, desks and facilities issues
• Liaise with building management and external suppliers
• Support health & safety and compliance administration
• Oversee IT support coordination and workspace administration
• Ensure the studio runs smoothly, calmly and consistently day to day

• Maintain clear, organised systems that support a positive employee experience
• Spot opportunities to improve consistency and efficiency across people and office processes
• Provide essential operational support to the wider People team, creating resilience and continuity

• Highly organised, detail-driven and dependable
• Comfortable with administration, systems and process ownership
• People-oriented, practical and calm in your approach
• Confident juggling multiple priorities without things slipping
• Someone who takes quiet pride in making things work well

• Experience in a second people/HR coordination role, or similar HR admin background
• Strong organisational and documentation skills
• Confidence working with HR systems and office tools
• A collaborative mindset and a service-led approach

• Competitive salary:
  Experience dependent.
• Healthcare:
  Private healthcare offered as standard.
• Holidays: 25 days holiday + bank holidays, growing by 1 day per year spent with us.
• Remote work:
  All full-time London studio roles are three days a week in the studio, with two days flexible (team lunch at a top Hackney eatery if you come in on the flexible days).
• Ffern membership:
  All of our team are members of the Ffern ledger.
• Team dynamic:
  Fun, laid-back and sociable team with regular team meals, breakfasts, drinks and outings.
• Beautiful work environment:
  We work from a pair of sunlit studio spaces off Columbia Road with state-of-the-art kit, Mac Books and breakout spaces.

Why Ffern?

Ffern is built on patience, intention and care for nature, for craft, and for the people who make the work possible. This role creates the foundation that supports everyone else. You’ll have real ownership of the day-to-day, the trust to run your remit well, and the chance to shape a consistent, considered employee experience within a growing team. If you’re excited by the idea of being the person who quietly keeps everything moving, we’d love to hear from you.