Care Teams Operations Coordinator

Benefits

• Company parties
• Competitive salary
• Opportunity for advancement
• Savings bank
• Wellness resources

• Competitive Compensation
• Careers Advancement

We are seeking a Care Team Operations Coordinator to join our team. In this role, you will be responsible for maintaining the schedule for all clients and caregivers. This includes ensuring that all shifts are covered at least 2 weeks in advance. In addition, the scheduler is responsible for tracking, changing and refilling all vacation requests, call‑offs, requests for changes by the client, etc.

and ensuring scheduling software has been updated. The ideal candidate is empathetic, highly organized, and possesses excellent customer service skills. This behind‑the‑scenes role manages the full cycle of caregiver support-from recruiting and onboarding to scheduling and coordination-to maintain service excellence. This job requires phone calls and potentially work outside of normal business hours.

• Coordinate internal and external staffing needs
• Assign clients to the appropriate caregivers
• Use agency’s scheduling software
• Maintain an up-to-date list of on-call and backup staff and use to secure last‑minute coverage
• Communicate with caregivers regarding any updates or changes to their schedule
• Communicate with managers and clients to inform them of any schedule or staffing changes
• Assist in the hiring, training, and management of new staff
• Must also be willing and able to work from home on weekends and outside of regular business hours
• Excellent communication and interpersonal skills, with the ability to work effectively with all levels of the organization
• Strong analytical and problem‑solving skills, with the ability to think creatively on the spot and in high‑stress situations
• Ability to maintain a calm and respectful demeanor with clients, employees, and colleagues
• Ability to perform a variety of functions, multitask, and pick up needed projects or new skill sets as directed
• Demonstrate initiative, discretion, enthusiasm, and desire to retain excellent caregivers
• May require assistance with Recruitment
• May require assistance with Drafting and publishing job postings; maintain relationships with schools and referral sources
• May require assistance with Reviewing applications and screening candidates
• May require assistance with Attending job fairs and networking events
• May require assistance with Maintaining records of recruitment metrics
• May require assistance with Onboarding & Training
• Guide new hires through paperwork, credentialing, and orientation
• Facilitate caregiver training sessions and ongoing competency checks
• Ensure full compliance with agency, state, and HIPAA regulations

• High school diploma or GED
• Previous experience as a Home Care Scheduler or in a similar position is preferred
• Highly organized with attention to detail
• Comfortable with Microsoft Office and other computer programs
• Ability to multitask and prioritize projects
• Excellent customer service and interpersonal skills
• Prior experience in scheduling, recruiting, or home care operations preferred
• Tech‑savvy and able to learn scheduling/HR systems quickly
• Exceptional organization, time management, and communication skills
• Ability to stay calm and creative under pressure