Remote Service Coordinator

Overview

Position Title: Remote Service Coordinator

Pay: $14-$16/hr

Department: Resident Services

Classification: Administrative

Reports To: Remote Service Coordination Manager

Location: Remote

Wallick Mission:
Opening doors to homes, opportunity, and hope.

Wallick Values: Our values flow directly from our Mission and set the expectation for how all associates work together. The values are:

• Care
• Character
• Collaboration

Position Summary:

In accordance with the Wallick Mission and Values, the Remote Service Coordinator will work remotely to connect affordable housing residents across multiple locations to supportive services that stabilize housing, enhance self-sufficiency, and foster supportive communities.

• High school diploma or GED required.
• Associates degree or equivalent experience working in a service focused environment.
• 2+ years of experience in providing services preferred.
• Ability to communicate well in writing and verbally with co-workers, residents, family members and business partners.
• Ability to make complex decisions requiring a high degree of judgment.

Valid drivers’ license.

• Provide service linkage for residents and continue partnership development.
• Increase resident awareness of the services provided by distributing informational materials.
• Regularly research and stay up to date on available services, amenities, and resources in assigned counties.
• Develop and maintain professional working relationships with property managers at assigned sites.
• Maintain a directory of service providers and source new ones.
• Conduct resident assessments and create action plans.
• Assist residents and associates with completing applications and required documentation to secure assistance.
• Document and provide ongoing follow up with residents and associates.
• Attend standing meetings with RRN and property management.
• Performs other related duties as assigned.

• Communication – Communicates clearly and concisely both verbally and in writing.
• Organizing – Can gather resources in order to accomplish things; able to put information together in a useful manner.
• Detail Orientation – Data entry must be highly accurate.
• Collaboration – Collaborates with others; thinks about the impact of their decisions or work on others.
• Flexibility – Open and receptive to new skills and new ways of doing business; must be open to various work assignments and locations.

Position requires work to be performed from home, in an office setting and in the field at sites where SCs are assigned. Extensive use of a computer and keyboard required. Position requires travel across sites served by RRN.

Position requires work to be performed in a remote office setting. Extensive use of a computer and keyboard required.