Meet and Greet Equine Receptionist

Overview

Part Time Meet & Greet Receptionist needed at Bell Equine!

We are looking for a warm, professional, and highly organised Meet & Greet Receptionist to join our busy Equine Hospital. This is a key front of house role where you will be the first point of contact for our clients, providing a friendly welcome and ensuring a smooth, efficient admission process for horses arriving at the hospital.

About the Role

Hours: 20 hours per week
Working Pattern: Monday–Friday, 8:00am–12:00pm
Location: To be based at our Hospital in Maidstone, Kent

As our Meet & Greet Receptionist, you will be responsible for delivering an exceptional client experience while supporting the clinical team with essential administrative tasks.

• Client Welcome & Admissions
• Provide a warm, friendly and knowledgeable welcome to clients arriving onsite.
• Manage the meet and greet area and be the main point of contact for all arrivals.
• Complete admission paperwork accurately and efficiently.
• Take payments or deposits for procedures where required.
• Communicate clearly with the nursing team to hand over admissions and ensure all paperwork corresponds correctly with each patient.

• Documentation & Coordination
• Ensure consent forms and estimates are correct, complete, and ready for signing with the attending vet or nurse.
• Check PMS messages and the reception inbox regularly, ensuring all messages are actioned promptly.
• Frank and prepare outgoing post daily.

• Medication & Follow Up
• Check prescription collection boxes and follow up with clients regarding uncollected medication.
• Make outbound calls to chase, update, or schedule follow ups where required from prescription collection.

• General Administrative Support
• Assist with additional administrative tasks during quieter periods between client arrivals.
• Maintain a tidy, welcoming reception environment.

About You

• Friendly, confident, and client focused, especially face to face
• Highly organised, with strong attention to detail
• Comfortable handling sensitive clinical paperwork and payments
• Able to communicate clearly with both clients and clinical staff
• Calm under pressure in a fast paced hospital environment
• Experienced in customer service (veterinary experience ideal but not essential)

• A supportive and welcoming team environment
• Training from our experienced reception and clinical teams
• The opportunity to play a vital role in the smooth running of a leading equine hospital
• A role with genuine client interaction and impact

Ready to join us? Click the 'Apply Now' button below.

Please note:

We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.