DSN Pump Admin Assistant

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

The closing date is 06 February 2026

This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Diabetes and Endocrinology Outpatients Department, in an acute city centre hospital.

This is a varied role which will allow the successful candidate to gain administrative experience in all areas of a busy Outpatient department.

Working in a fast-paced environment as part of a large, friendly and supportive team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks.

The successful applicant will be enthusiastic, confident and self-motivated, with excellent customer service and organisational skills.

For further details please view the job description and person specification.

This is a full-time position 37.5 hours per week, Monday - Friday, based at Bristol Royal Infirmary, with a view to moving to both on site and home based once training is completed.

This role will work alongside the Diabetic Nurse Specialist Team to support with administrative tasks relating to Diabetic Pump Systems, and as such will give a fantastic insight into careers within the NHS.

Arrange and facilitate the management of pump and specialist technology start and renewal sessions, liaising with individual representatives, making amendments when necessary, dealing with cancellations.

Ensuring diabetes nurse follow up is arranged for patients following their insulin pump starts.

Work with the Diabetes Nurse Specialist Team to record new pump starts and upgrades into an electronic database.

Event management in the organisation of meetings, specifically pump introduction sessions and technology training sessions, co-ordinating with the nursing team to ensure these are utilised.

Ensure all relevant pre-information is sent to patients prior to any training sessions.

Ensure all relevant post information is sent to patients, along with a standard template letter to the patients GP with support from the Diabetes Specialist Nurse team.

(Cont'd under Detailed job description and main responsibilities)

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.

As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.

Anonymous information will be used from your application in order to ensure we're meeting our pledge.

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Business and Administration Level 3 NVQ or equivalent experience
• Respecting Everyone
• Recognising Success
• Working Together

• Clerical / administrative experience, including filing and/or reception
• Experience of dealing with the public, both on the telephone and in person
• Previous NHS experience
• Experience of using a Patient Administration System

• Effective and polite manner when dealing with people, both face to face and on the phone
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work on your own, using your own initiative, if required
• Confidence to handle difficult conversations with patients, relatives and carers
• Effective organisational skills
• Good IT skills including Microsoft packages
• Working knowledge of outpatient policies and procedures

This post is subject to the Rehabilitation of…