Clinical Administrative Coordinator

This position begins with in‑office training and offers the opportunity to transition to a hybrid schedule—up to three (3) days per week remote based on business needs. Our office is located at 3131 Camino Del Rio N San Diego, CA 92108.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits, and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

• Process and track a wide range of authorization requests, ensuring accuracy and adherence to established turnaround times.
• Distribute clinical documentation and work products to licensed clinicians for timely review and decision‑making.
• Serve as a backup resource for other Clinical Administrative Coordinator functions, providing flexible support based on team needs and availability.
• Sort and manage incoming communications, including e‑faxes, physical mail, and scanned documents, ensuring they are routed appropriately and processed efficiently.
• Purge outdated documents and maintain organized, compliant records in accordance with retention policies.
• Perform facsimile, photocopying, and general administrative support tasks as directed by team leaders, supervisors, or managers.
• Accurately direct visitors and incoming calls to the appropriate departments or staff members, and take clear, detailed messages when necessary.
• Actively pursue professional development through Optum's Common Language of Leadership framework to continuously enhance your skills and performance.
• Crosstrain in Clinical Administrative Coordination and Utilization Management processes to support a collaborative and agile team environment.
• Adapt to process updates and implement changes promptly to maintain compliance, efficiency, and service quality.
• Perform other duties as assigned by Clinical Managers or the Clinical Administrative Manager, contributing to a high‑performing, mission‑driven team.

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age or older.
• 1+ years of experience in customer service or healthcare administration.
• 1+ years of data entry experience in a clerical or administrative role.
• Experience with Microsoft Word, Excel, Adobe, and general PC navigation.
• Experience handling confidential patient information.
• Ability to obtain and maintain access to San Diego County's EHR systems and designated databases.
• Ability to work full‑time Monday and Friday. Employees are required to have flexibility to work any of our 8‑hour shift schedules during our normal business hours of 9:30am–6:00pm PST. Per business need, there may be the need to be on‑site up to five (5) days per week. It may be necessary, given the business need, to work occasional overtime.

• Experience in a healthcare setting (hospital, clinic, insurance).
• Familiarity with ICD‑10, CPT codes, Medicare/Medicaid.
• Call center experience.
• Working knowledge of medical terminology.

• Reside within commutable distance to the office at 3131 Camino Del Rio N San Diego, CA 92108.
• Ability to keep all company sensitive documents secure (if applicable).
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a United Health Group approved high‑speed internet connection or leverage an existing high‑speed internet service.

• Typing speed of 50+ WPM with high accuracy.
• All employees working remotely will be required to adhere to United Health Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and…