Tuition Management Coordinator

Home Office, 7 Columbia Circle West Dr, Albany, NY 12203, USA

Excelsior University is seeking a dynamic applicant for the Tuition Management Coordinator position in the Office of Student Financial Services. This full‑time hybrid role requires the candidate to be highly organized, student‑focused, and proficient in various software systems to provide fast and accurate service while collaborating across units to promote student success.

• Act as the liaison for students and employment partners to determine and track student eligibility, program, billing, and related questions.
• Track and maintain accurate records of tuition management students from initial inquiry through coverage by third‑party payments, including researching and calculating information from prior coursework.
• Work directly with external partners to understand and communicate each student’s specific requirements and deliver prompt and clear responses, proactively following up to ensure timely resolution.
• Analyze and present financial and enrollment data, including tuition, book and supply costs, pathway requirements, coursework, and credit registration.
• Work with the financial aid team to evaluate how financial aid calculations factor into third‑party charges and compliance.
• Directly communicate changes and updates to relevant functional areas and third‑party payers to ensure all parties are informed and aligned.
• Submit invoices to various agencies on behalf of the university and ensure accurate record‑keeping.
• Coordinate with the student accounting team for third‑party charges.
• Reconcile invoices and payments from third‑party payers, ensuring accurate documentation and resolution of discrepancies. Collaborate with the fiscal office on payments to ensure accurate processing and alignment with university policies.
• Collect overdue funds from third‑party payers, ensuring timely resolution and accurate documentation of all transactions. Conduct personalized outreach to enhance the effectiveness of collection efforts.
• Maintain and generate reports on tuition management participation, billing information, and collections as needed.
• Assist in day‑to‑day operations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Bachelor’s degree in a relevant field or equivalent experience.
• Experience working with diverse populations and an understanding of student financial aid processes preferred.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities.
• Excellent communication skills, written and verbal, with a focus on student service.
• Ability to work independently and collaboratively within a team environment.
• Commitment to maintaining confidentiality and upholding ethical standards.

The hiring salary range for this position is $48,000.00 – $50,000.00. The hiring salary range above represents the University’s good faith estimate at the time of posting.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.