Sales & Customer Service Representative

Overview

Sales & Customer Service Representative plays a critical execution and support role for our sales team, key accounts, and internal operations. This position ensures orders are entered accurately, follow-ups are completed, customers are supported, and systems reflect reality.

This is not a passive role. It requires initiative, attention to detail, and proactive follow-through.

This role is ideal for:

• An experienced sales or customer service administrator

• A retired executive/admin assistant seeking ~30 hours per week

• Or an early-career professional with 3+ years of sales admin or customer service coordination experience who wants stability and growth opportunities.

If you’re proactive, detail-oriented, and take pride in follow-through, you’ll thrive here.

• Enter customer orders accurately and timely in Sage 300 ERP
• Support five salespeople, a sales leader, and house key accounts as needed
• Communicate with customers regarding orders, follow-ups, and requests
• Execute value-add customer touches and proactive outreach as assigned
• Prepare quotes using templates and ERP tools
• Capture meeting notes and ensure action items are followed through
• Schedule meetings and coordinate calendars
• Close follow-up gaps and keep work moving forward

CRM & Administrative Execution

• Log activities and notes
• Keep contacts and accounts current
• Track follow-ups and tasks
• Admin functions including dashboards, reporting, and related

• Assist with sales reports and reconciliations (Excel data from Sage 300)
• Support internal documentation and coordination needs
• Work with Marketing Team as liaison with Sales Needs, assisting with campaign execution, basic tracking, surveys, and related as needed.

• Sales Team Responsiveness & Support
• 95%+ Scores on Customer Feedback and Internal / 360 Surveys.

• Proven successful track record in sales admin / customer service / executive assistant roles and experience.
• Strong organizational skills and high attention to detail
• Proactive mindset — anticipates needs and takes ownership
• Comfortable communicating directly with customers and internal teams
• Ability to manage multiple priorities and systems
• Strong written and verbal communication skills

Being familiar with EOS methodology is an advantage.

On-site in Louisville, KY (local availability required)

Some work-from-home flexibility once trained

Part-time role with full-time potential

Stable company with long-term mindset and growth opportunities

Family owned and operated, running on EOS!

For the right person, this role can grow into:

• Expanded sales support or account coordination role

Pay: $18–$23 per hour

Hours:

~30 hours/week (with full-time potential)

Other benefits: medical/dental/vision insurance, 401(k) matching, PTO.