Scheduler - Behavioral Health Clinic

Norway Health Center is a community-based mental health clinic located in Saint Paul, serving the Twin Cities Metro Area. Since 2020, our mission has been to provide high-quality mental health care and comprehensive wraparound services to clients from all backgrounds, with a specialized focus on the Karen, Karenni, and Hmong communities
.

Our work is driven by these core values:

• Mission First
• Cultivate Comradery
• Build a Legacy

We are seeking a dependable and detail-oriented Clinic Scheduler to support the daily operations of our clinic. In this role, you will be stationed at the front desk of our clinic, interfacing with our staff and clients, while providing direct administrative support to the Clinic Administrator and working closely with the administrative team. This position is ideal for someone who enjoys working with people, is highly organized, and can work within a mission-driven team.

• Schedule and confirm appointments for various departments
• Manage and reconcile multiple therapist and interpreter calendars
• Collect payments, intake forms, verify insurance
• Direct phone calls and greet visitors with professionalism and warmth
• Maintain accurate enrollment records for new clients; update referral partners weekly
• Support administrative team members, clinicians, and interpreters as needed
• Maintain compliance with HIPAA policies and client confidentiality
• Use Google Suite tools (Gmail, Calendar, Sheets, Chat, Spaces) daily
• Follow to-do lists independently and manage time effectively
• Perform data entry, maintain accurate records, light photocopying and filing
• Organize and maintain office and kitchen supplies
• Maintain professional and respectful relationships with patients, coworkers, and community partners
ul>
Qualifications
• High school diploma or equivalent required
• 1+ year experience in an office or clinical setting
• 1+ year experience using Google Suite (Sheets, Calendar, Gmail, etc.)
• Proficiency in English (spoken and written)
• Excellent organizational and multitasking skills
• Strong attention to detail and ability to manage multiple deadlines
• Knowledge of HIPAA and data privacy practices
• Comfort using office equipment (phones, scanners, computers, etc.)
• Must be able to Monday–Friday, 8:00 AM – 5:00 PM (no weekends)
• Must be able to commute reliably to Saint Paul, MN 55130 or plan to relocate
• Job Type :
  Full-Time
• Schedule :
  Monday to Friday | 8-hour shifts | 8:00 AM start
• Pay : $19.00 – $21.00 per hour (based on experience)
Additional Benefits
• Paid Time Off (PTO)
• 401(k)
• Health Insurance
• Possibly work from home day weekly.
• Supportive and collaborative team culture