Centralized Mail Specialist - W1278; BO​/CMU

Position: Centralized Mail Specialist - W1278 (BO/CMU)
Location: Henrico

Title: Centralized Mail Specialist - W1278 (BO/CMU)

State Role Title: Admin and Office Spec III

Hiring Range: $35,324-$47,250 (salary commensurate w/exp.)

Pay Band: 3

Agency: Department of Social Services

Location: DSS HOME OFFICE

Agency Website: (Use the "Apply for this Job" box below)..gov

Recruitment Type: General Public - G

Job Duties

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas, and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning, and cultivating environments of trust, respect, and positive engagement.

Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence, and overall well-being. We are a $2 billion agency - one of the largest in the Commonwealth of Virginia - partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide.

We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginias most vulnerable citizens have easy access to the services and benefits available to them.

The Division of Business Operations' Centralized Mail Operations (CMO) is currently seeking a Centralized Mail Specialist. This position will receive, research, identify and scan documents to support Division of Child Support Enforcement (DCSE) Centralized Mail efforts and central mail operations for the State Disbursement Unit (SDU). Responsibilities include but may not be limited to:

• Supports DCSE teleworking offices providing relevant/essential case documentation.

• Gathers and organizes information to meet requirements, and processing documents DCSE correspondence.

• Communicates directly with internal staff and external agencies as needed to obtain and convey information.

• Research documentation to determine the information required for accurate and efficient distribution.

• Train new and current employees on Centralized Mail policy and procedures.

• Provide direct support to the Division of Child Support Enforcement.

Minimum Qualifications

Demonstrated ability to plan, organize, and manage multiple priorities; obtain and assess information/data through interviewing; independently research cases to resolve difficult problems; interpret and apply policies and procedures; analyze and utilize legal and financial data and automated reports; perform mathematical computations; communicate effectively both orally and in writing with internal and external staff and general public in a clear and concise manner;

maintain confidentiality and exercise discretion when dealing with sensitive documents/information; work in a fast-paced environment and effectively under pressure; and adapt to changing processes/procedures.

Proficient computer skills in Microsoft Office (i.e. Word, Excel, Teams) and with automated information (database) systems.

Experience providing customer service to the general public in an office/administrative environment.

Experience performing high volume document management/scanning/imaging functions in an office/administrative environment.

Additional Considerations

Work experience with network-based document imaging system, electronic mail machine and/or electronic certified mail procedures.

Work experience in child support enforcement or a Title IV-A/Title IV-E environment.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line "Virginia Jobs" (RMS) employment site no later than 11:55 p.m. on the closing date…