Supervisor, Administrative​/Clerical, Administrative Management

Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program.

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance.

DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP /dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and You Tube.

• DCWP’s Licensing Division seeks a Supervisor to oversee the Data Processing Quality Assurance (DPQA) DOHMH unit to process applications for DOHMH categories. The Supervisor will report to the Deputy Director of Administrative Services.
• Review and process applications in all DOHMH license applications and all relevant information;
• Manage the day to day operations of the unit;
• Supervise staff, including tracking and assigning tasks, to ensure productivity and effectiveness, conducting training and providing guidance;
• Develop, document and implement internal systems, policies, and procedures that help to organize and guide the division’s work and operations, document database issues, and improve overall performance;
• Perform ordinary mathematical computations while accepting and processing payments, completing close outs, and other tasks as assigned;
• Check records for accuracy of information and for conformity with established policy and procedures;
• Back up other supervisors and units as directed;
• Conduct complex system searches, reviewing documentation for accuracy, data entry and quality assurance for both their own work and over the work of the unit;
• Assessing staff performance accurately and providing feedback to motivate and/or improve performance levels;
• Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license;
• Answer telephone calls, emails and written correspondence and communicate applicant information;
• Attend seminars, meetings and/or trainings;
• Follow all division and agency policies and procedures; and
• Perform all relevant and related Licensing tasks as assigned when needed.

• A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general…