Administrative Assistant

About the Organization Brock & Scott has been a trusted leader in the financial services and real estate industry for over 25 years with a commitment to helping our clients succeed. Our attorneys and staff drive solutions that create value and results to achieve client goals and help them accomplish more. Through multiple offices across our geographic footprint, we work as one team, at our best each day, putting our clients' interests first.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

In principle and in practice, Brock & Scott values and seeks inclusion and diversity within our community. Brock & Scott is committed to providing a welcoming and equitable environment with opportunities for engagement regardless of individual thought, sexual orientation, gender identity and expression, culture, ethnicity and experience.

Brock & Scott is seeking aAdministrative Assistant to join our dynamic and fast-paced team. This role supports Collections Call Center operations and administrative functions, making it ideal for a highly organized, task driven professional who enjoys administrative work and a team environment.

The Administrative Assistant will provide administrative and legal support to Resolution Specialists and attorneys while also assisting Supervisors and Operations team with basic tasks to improve efficiency within the department. This role requires strong communication skills, attention to detail, and the ability to multitask in a remote environment.

The ideal candidate is self-motivated, solutions-oriented, and comfortable working independently while collaborating across departments including Legal, Operations, and Client Services.

• Provide administrative support to Attorneys, Resolution Specialists, legal and settlement teams to enhance office effectiveness and efficiency.
• Proof and email approved documents to debt settlement companies and consumers following firm and client guidelines.
• Assist with exception processes related to AI tool utilized in call center.
• Assist with updates to job aids (onenote) and other training materials.
• Communicate and coordinate with internal departments to ensure smooth case management
• Support general legal operations and special projects as assigned

• Prior legal experience preferred but not required
• Working knowledge of Resolution Specialist position and our collections platform (CLS)
• Technical Skills (Preferred)
• Microsoft 365 (Teams, Outlook, One Drive, SharePoint)
• Windows 10/11
• Remote desktop tools
• Basic troubleshooting for PCs, laptops, and printers

• Excellent written and verbal communication skills
• Strong attention to detail and organization
• Ability to work independently in a remote environment
• Demonstrated problem-solving and analytical skills
• Strong time management and multitasking abilities
• Customer service mindset with patience and professionalism
• Comfort learning new legal and technical systems quickly

• Fully Remote Position / hybrid in the Winston-Salem, NC Area
• Must have reliable internet that meets Brock & Scotts telecommuting standards
• Occasional virtual meetings with Legal and IT teams

Exempt/Non-Exempt:
Non-Exempt

Full-Time/Part-Time:
Full-Time

Location:

Brock & Scott, PLLC - Winston-Salem

Shift:

-not applicable-

This position is currently accepting applications.