Administrative Assistant

Overview

THE POSITION
Do you excel at maintaining positive, effective communication in any conversation? If you are also equally skilled with details and numbers, this is the role for you! The Department of Labor & Industry is seeking an Administrative Assistant 1 to join the State Workers’ Insurance Fund (SWIF), Financial Management Division. Our team needs you to help facilitate efficient and accurate billing processes by contacting account holders and their representatives and by collaborating with internal and external teams to ensure these administrative processes are efficient and effective.

Take the next step in your career with us!

In this position, you will perform administrative work to support efficient and accurate billing, collections, and customer service work. This includes determining the appropriate approach to account collections efforts based on precedent, facts, and circumstances of the account; communication with the policy holder; and general office guidelines, as well as determining the structure and terms of payment plans for assigned accounts based on the facts and circumstances of each account.

Work involves receiving and processing credit card payments, preparing and reviewing reports for accuracy and completeness, and making recommendations based on office guidelines and your independent judgement regarding the likelihood of a successful outcome. Teamwork is key for coordinating with Credit Committee applications, Office of Attorney General (OAG) transmittals, and related processes; collaborating with SWIF auditors, underwriters, and managers to achieve this.

Your responsibilities will also involve contacting brokers and policyholders regarding outstanding balances, issuing reminders, and providing information about SWIF billing and collection procedures and policies. Our team will rely on you to use communication and customer service skills to secure timely payments while maintaining a positive rapport with clients. Apply now and find a home for your talents with our team!

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework:
  You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Scranton. The ability to telework is subject to change at any time.
  
  Additional details may be provided during the interview.
• Salary:
  In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• Such training as may have been gained through graduation from a four year college or university or any equivalent combination of experience and training.

• You must demonstrate the ability to adhere to the values and ethics of the Department of Labor and Industry.
• You must demonstrate the ability to work with professionalism, discretion, and good work ethic.
• You must have solid written and verbal communication skills.
• You must show initiative and problem-solving skills.
• You must be able to perform essential job functions.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and…