Clinical Facilities Coordinator

Clinical and Facilities Coordinator

Transdev is seeking a customer-focused and detail-oriented Clinical and Facilities Coordinator to support our Non-Emergency Medical Transportation (NEMT) operations. The Coordinator works closely with nursing homes, dialysis clinics, hospitals, and other medical providers that have clients with routinely scheduled or frequent trips to maximize scheduling coordination. This is a remote position.

• Competitive compensation package: $17.00 - $18.00 per hour
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 7 standard
• Other standard benefits: 401(k) retirement plan, medical, dental, vision, life insurance, short-term disability, voluntary long-term disability

• Receive and process requests for transportation requiring a higher level of coordination, including obtaining prior authorization and medical necessity forms before transportation commences
• Ensure all prior authorizations are properly documented within the client’s record, including uploading supporting documentation
• Educate medical facilities, clients, and case workers on proper procedures for requesting elevated services
• Monitor all life-sustaining subscriptions to address member no‑show issues
• Modify subscription trips due to holiday closures
• Review and update commonly used locations for name, address, and drop‑off instructions
• Assist with call queues when necessary to ensure service levels are met
• Adhere to and enforce all company policies
• Perform additional duties and responsibilities as needed and/or assigned

• Valid authorization to work in the United States required
• High school diploma or GED required
• One year of related experience and/or training preferred
• Ability to read and comprehend instructions, short correspondence, and memos; ability to write simple correspondence
• Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees
• Bilingual communication skills are a plus
• Experience with word processing, spreadsheets, internet software, e‑mail, and/or database software preferred; basic computer skills required
• Must be able to work flexible hours
• Must be hospitable, customer‑service oriented, and willing to serve the needs of passengers

• Must be able to work shifts or flexible work schedules as needed
• Generally seated, typing, or looking at a computer screen for long periods
• This position is fully remote

• Applicants must be eligible to work in the United States without requiring sponsorship now or in the future
• Applicants must successfully pass a pre‑employment drug screen

Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us: HR.T

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.