Virtual Operations Assistant; Fully Remote - Client

We are seeking a highly organised and proactive Operations Assistant to support the smooth day-to-day functioning of the business. In this role, you will provide operational, project, recruiting, and leadership support while helping to maintain strong operational systems and workflows. The ideal candidate is systems-oriented, detail-focused, and comfortable working across multiple functions in a fast-paced environment, with a strong ability to improve processes, reduce manual work, and enable teams to focus on strategic and client-facing priorities.

• Provide executive support, including calendar, inbox, meeting coordination, and follow-ups.
• Maintain operational reporting, including L10 scorecards, action tracking, and shared dashboards.
• Coordinate project onboarding and day-to-day operational workflows across teams.
• Manage Statements of Work from intake through approval and handover.
• Support resource planning by maintaining capacity plans and coordinating changes with team leads.
• Assist with recruiting operations, including candidate coordination and interview scheduling.
• Support Linked In and marketing campaigns, including meeting notes, timelines, and messaging support.
• Ensure accurate time tracking and support operational and financial reporting.
• Coordinate onboarding and offboarding for projects, clients, team members, and contractors.
• Identify process inefficiencies and implement improvements through documentation and automation.
• Collaborate closely with leadership and cross-functional teams while adapting to shifting priorities.

• 5+ years of experience in operations, project coordination, administrative support, or similar roles.
• Strong organizational skills and attention to detail; able to manage multiple work streams simultaneously.
• Excellent written and verbal communication; confident in following up with stakeholders.
• Comfort working with operational tools and systems
• Strong problem-solving mindset with an interest in continuous improvement.
• Experience supporting recruiting coordination and candidate pipelines.
• Experience with professional services, agencies, or delivery teams.

• High-speed fiber internet (minimum 50–100 Mbps).
• Own laptop/desktop with external monitor.
• Stable backup power supply.
• Quality headset with a built-in microphone.
• Availability:
  Monday–Friday during U.S. time zones.