Business Support Assistant

The Service & Team:

Would you like to do a job that makes a difference and be part of a team whose aim is to improve the lives of our residents living in Cornwall?

Would you like to work for an organisation who has the following values embedded into everything that we do?

• Compassion
• Honesty & Integrity
• Trusting & Being Trustworthy
• Fairness & Respect
• Openness & Collaboration

We are seeking an experienced, enthusiastic and flexible person to join our busy team based at Derriford Hospital. The person will provide support to Senior Managers and Operational colleagues who work in Care and Wellbeing.

Monday – Thursday 08.00 – 16.30

Friday 08.00 – 16.00

There will be a variety of skills to undertake, including the following:

• dealing directly with customers by telephone answering calls/message taking
• administer informal and formal meetings – to include taking minutes.
• using and assisting with data entry on to our customer database
• word processing of letters/reports
• general administrative office duties providing support to our Operational colleagues

Care and Wellbeing is an evolving and developing area of the organisation that requires a fast‑paced level of responsiveness from its services and employees. The postholder will need to respond positively within this type of environment, pro‑actively accepting the challenges and opportunities that are fundamental within a changing organisation.

The role is a hybrid working role, this will include 3 days working from Derriford Hospital and 2 days working from home.

Applicants should have 4 GCSEs (A‑C), or equivalent, including English and Maths and have excellent keyboard skills. Experience of working in an office environment would be an advantage. Comprehensive training will be given and once established in the role, opportunities for career development will be available.

The successful candidate will have the ability to organise and minute meetings, present typewritten information using a range of Microsoft Office tools. You will deal with telephone enquiries from within the Council, from external organisations and from people who need our support.

You will also have excellent interpersonal and communication skills, with the ability to liaise appropriately with all levels of professional staff, service users and others. A professional approach with the application of discretion and diplomacy is essential, as is flexibility and the ability to enjoy the challenge of working within a busy environment, producing good quality, accurate, outputs while often working to deadlines.

Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

• a competitive salary.
• a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
• a generous annual leave entitlement with the potential to purchase additional leave.
• A national award‑winning employee health and wellbeing programme
• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Please note, we are unable to offer sponsorship for this role

The full role profile is attached here

We recommend saving a copy of this to refer to if you are invited to an interview.

For more information or an informal chat about the role please contact Kerry Doney at adults admin

Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be…