Carrier Program Administrator

Job Description

Reporting to the Sr. Administrative Manager, the role is an individual contributor to administer system access on all company websites, both for employees and clients on CSR
24, including but not limited to setting up and terminating access, resetting passwords, assisting with access issues with carriers, and troubleshooting general questions to support user needs. This role will also provide support to the Administration Lead as directed.

• Manage timely and appropriate access on all company websites to include but not limited to:
  • Create carrier logins for new employees
  • Remove terminated employees from carrier systems
• Work with CSR
  24 lead to help maintain client logins
• Support customer needs, including both employees and client system access, as applicable, with password resets, access issues with carriers, and troubleshooting basic questions, etc.
• Develop and continually support effective working relationships with employees and clients engaged with the applicable system(s)
• Provided updated agency information to carriers as requested/needed.
• Work in conjunction with the Head of Client Solutions to complete carrier agency contracts and maintain database as needed
• Maintain agency licensing information in conjunction with the Regulatory Affairs/Licensing department.
• Provide overall carrier support and assistance through written and oral communications.
• Provide support to both the Administration Lead and Head of Client Solutions as directed.
• Provide training and support to new and existing employees with respect to all Administration functions.
• Maintain high level of confidentiality when working with proprietary and sensitive data.
• This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management*

• Strong organizational and time management skills, along with a demonstrated attention to detail.
• Communicates and interacts positively, effectively, and professionally with all levels of management, employees, and clients, both verbally and in writing.
• Ability to work in fast paced environment and meet deadlines.
• Must have a strong ability to problem-solve to help address issues or refer them to others for assistance.
• Must take initiative and be able to work well independently.
• Proficient working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint with experience collaborating efficiently in M365 (One Drive, MS Teams, SharePoint).

• Minimum 2 years office experience required
• At least six months insurance industry experience desired

• Moderate stress due to regular deadlines and daily challenges
• Keyboarding & use of mouse – 90% of workday, majority of work in online platforms, usually seated in front of multiple monitors
• Occasionally lift up to 20 lbs.

• Work is done in a temperature-controlled, non-smoking office, noise level is moderate
• Majority of all work tasks are paperless, online, telecommunication & video calls (on camera expectation)
• Hybrid work from a home office may be allowed as directed by your manager & with appropriate workstation/data setup

The base compensation range for this position is $25 - $35. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.