Manager Of Records & Reports

Position: MANAGER OF RECORDS & REPORTS
Classification

Title:

Manager of Records & Reports/ Program Auditor Department:
Community Planning and Development Division:
Register of Deeds Pay Grade:

FLSA Status:
Exempt

Reports to:

Division Manager Supervisory Responsibility:

Travel Requirements:

Remote Work Eligibility:
At the discretion of the Community Planning and development Director
** GENERAL STATEMENT OF JOB
** This position in the Register of Deeds (ROD) Office oversees daily operations that support the recording, indexing, preservation, and public availability of real estate records for Richland County. This role ensures compliance with South Carolina recording laws, protects property ownership rights through accurate recordation, and supervises staff delivering front-line customer service to residents, attorneys, real estate professionals, and other stakeholders.

The incumbent carries out operational planning, quality control, training, and process improvement in support of the County’s mission of transparency and public access to land records.
** SPECIFIC DUTIES AND RESPONSIBILITIES
*
* Essential Functions:

* Provides professional, comprehensive, courteous customer service; assists customers or obtains information for customers as requested; explains department and County policies and procedures; refers customers to other personnel or offices as appropriate.
* Respond to inquiries made thru phone, voicemail, fax, email and written correspondence.
* Assist in monitoring division operations to ensure compliance with state laws and county ordinances.
* Assists in development of goals and long-range plans for the Register of Deeds office.
* Assist Departments and Divisions in ordering record management supplies.
* Advise County personnel on record management policy and procedures to ensure compliance with State and County laws, policy and procedure.
* Assist in the administration of the County’s record management program.
* Assist Division manager with research projects and reports.
* Move physical deed, mortgage, plat and index books to perform research and make copies.
* Asist with Freedom of Information Act requests.
* Assist with Ombudsman service requests.
* Assist with grant research and preparation.
* Assists in division inventory management.
* Assist with time keeping.
* Maintains and update the division’s standard operating procedures.
* Regularly coordinates with the Assistant Directors in responding to inquiries about statistics, performance and productivity issues.
* Assists with maintaining equipment.
* Regularly verifies the proper identification for the microfilm rolls in the public area.
* Assist in verifying microfilmed images of pre-1998 documents for planned back-file conversion of microfilm to digital format.
* Serves as a liaison between the Register of Deeds and the public, and those of other divisions, departments, agencies and professionals in receiving information, identifying and resolving customer services issues.
* May assist in coordinating programs and community service’s activities and attend community meetings.
* Answers the telephone; provides accurate information to callers and/or forwards calls to appropriate personnel; takes messages as needed; greets and assists office visitors.
* Performs other clerical work, including but not limited to correspondence, copying and filing documents, sending and receiving faxes, entering and retrieving computer data, processing daily mail and receiving/responding to email.
* Receives and responds to public/customer inquiries, requests for assistance.
* Maintains current and archived records and files in accordance with record retention policies; retrieves files and/or information from files upon request.
* Attends training, meetings, seminars, and/or workshops to enhance job knowledge and skills as directed.
* Serve as back up cashier
* Performs essential functions and other duties as assigned.
** MINIMUM EDUCATION AND TRAINING
*** Bachelor degree in accounting or a related field.
* 5 years prior experience.

-or
- * Any combination of education and experience that meets the requirements for performing the essential functions of this job.

Licenses/Certifications/Other:
* Requires a valid state driver’s…