Streets Maintenance Worker

How will this role impact First Command?

The CST Administrative Assistant works with the CST Field Liaison & Team Lead to prepare, process, and follow-up on the paperwork required for client appointments. The focus of the role is to meet regularly with the CST Team Lead to understand upcoming work volumes; provide updates on the day‑to‑day follow‑up (suspense tasks); and provide details and clarification related to pending requirements or escalations, working with internal departments and business partners to ensure timely product implementation and service.

• Utilize knowledge and experience to prepare and process insurance, investment, and banking forms and workflows to implement product recommendations and/or service of existing products and provide any need‑to‑know important information relating to the execution of the forms and workflows within established service levels.
• Thoroughly review all forms and workflows prior to submission to ensure accuracy and good order status.
• Communicate with internal department and business partners to track and follow up on submissions, ensuring products are implemented or serviced in a timely manner and resolving problems related to client files.
• Exercise good judgement and decision‑making skills to recognize when additional documentation or approval is needed and escalate to Team Lead as appropriate.
• Participate in regular meetings with Team Leads and CST members regarding upcoming appointments, work in progress, and completed work.

• High school diploma (Required)
• College degree (Preferred, though previous work experience will be considered)

• Minimum 1 year as a First Command Office Manager, Administrative Assistant, or Home Office employee (Required)
• Customer Service experience (Strongly Preferred)

• Demonstrate and maintain advanced understanding and awareness of all applicable compliance, regulatory, and internal guidance related to First Command products and Advisor production, compensation, and recognition.
• Strong proficiency with Salesforce.
• Strong proficiency with Microsoft Windows and Office Suite.
• Desire for continual learning and dedication to study and apply new concepts.
• Adept at verbal and written communication and ability to clearly communicate thoughts and ideas to varied audiences.
• Adapt and multi‑task with organization, accuracy, and strong attention to detail while meeting deadlines in a fast‑paced environment.
• Able to effectively handle stress, pressures, and challenges inherent within the industry.
• Self‑motivated to work independently and coordinate tasks with others under minimal supervision.

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