Support Team Coordinator

Support Team Coordinator

Do you have experience in an administrative, support or coordination role

Join the new national Support Team! We’re looking for a proactive and organised Support Team Coordinator in this remote working role.

Position:
Support Team Coordinator

Location:

Remote (required to travel to Manchester/Birmingham for regular meetings - travel paid)

Hours:

Full-time is 35 hours per week (part time considered at 28-35 hours per week but must include Tuesdays and Fridays)

Salary: £24,500 pro rata

Contract:

Permanent

Close Date: 9am, 2nd February. Successful candidates will be contacted by 9th February.

First Interviews: 12th February / Online

Second Interviews: 13th February / Online (this is a short, informal chat with some of the team) with the final decision being made by 16th February.

About the Role

This role will be part of the team delivering the day-to-day support function, ensuring clients receive a responsive, high-quality experience. You will be the first point of contact for incoming support enquiries, coordinating responses across the business and assisting with internal administrative tasks for the Training and Implementation Specialists. This role is ideal for someone who thrives on improving systems and enjoys cross-team collaboration and hands-on delivery in a fast-moving, values-driven environment.

Key areas of responsibility include:

Client Support
Coordination & Administration
Process & Service Improvement

About You

We're looking for someone who is naturally organised, genuinely enjoys solving problems, and thrives on making systems work better. Someone who can handle multiple priorities with calm efficiency while staying focused on the people behind every enquiry. Your ability to coordinate across teams, be comfortable using different software and follow things through to completion will be essential.

You will have:

Experience in an administrative, support or coordination role
Strong organisational skills with the ability to juggle multiple priorities
Excellent written and verbal communication
Comfortable using software, ideally including Salesforce or similar CRM
Proactive and solution focused; takes initiative to solve problems and follows through to completion
High attention to detail and accuracy.

And in return, you have the chance to shape a brand-new function in a values-driven, employee-owned social enterprise.

You'll work with supportive colleagues who care about doing things well, and you'll see the direct impact of your work on organisations making a real difference in people's lives.

If you’re reading this wondering ‘is it really for me’ or ‘I don’t quite meet all of the criteria’, then please get in touch to ask some questions or consider applying anyway. We know that some people are less likely to apply for jobs unless they believe they can perform every task. We are most interested in finding the best candidate for the job, and we know that candidate may come from a less traditional background.

About the Organisation

Join an employee-owned values-based Social Enterprise with a vision of a society in which people are enabled to thrive. As an employee-owned organisation all employees are engaged in the development of the business through a Trust Board, helping homelessness, health, and social care providers improve services by creating engaging visual tools and promoting collaborative ways of working.

Benefits include:

Laptop and mobile phone provided for work purposes
Open to flexible working arrangements
Cash health plan
Generous pension scheme
Employee assistance programme
Cycle to Work scheme
25 days’ annual leave plus bank holidays (pro-rated for part-time) & additional days at Christmas (increasing to 30 days with long service)
Enhanced parental leave and carer’s leave
Paid volunteering time
Opportunities for personal development

The organisation is committed to creating a happy, healthy, purposeful work environment in which everyone is supported and empowered to do their best work. We strongly encourage candidates of diverse backgrounds and identities to apply. Each new employee is an opportunity to bring in a unique perspective and strengthen the team, so they are always eager to further diversify the organisation.

You may have experience in areas such as Admin, Administration, Administrator, Support Coordinator, Coordinator, Team Support Admin, Team Support Administration, Team Support Administrator, Support Team, Team Support, Support Admin, Support Administration, Support Administrator.

PLEASE NOTE:

This role is being advertised by NFP People on behalf of the organisation