Business Office Manager

The Business Office Manager oversees the Administrative/business functions of the community. Often as first position of contact for guests, visitors and vendors, a courteous, professional manner and appearance are essential for good public relations. The main objective is to assist the Executive Director in helping the community run smoothly in overall administrative activities.

Position: Full Time, 8am - 5pm, Monday - Friday, Manager On Duty, shared with the team.

• Minimum Associates’ Degree;
  Bachelor’s Degree preferred, at least 1 year of experience in a similar role.
• Must be able to read, write, speak, and understand the English language.
• Experience preferred in an administrative position and/or bookkeeping. Experience in payroll, accounts payable and/or accounts receivable, preferred.
• Intermediate to high skill level with computer application systems is essential.
• Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.
• Acceptable driving record (required driver)
• Solid organizational skills and ability to meet deadlines.

• Assist Department Heads, as needed, with entering appropriate data in Yardi.
• Supervise, coach, and mentor the Receptionist.
• Community point of contact for Human Resources and Accounting situations.
• Type memos, correspondence, reports, and other documents as requested.
• Maintains current file of residents, resident emergency telephone numbers, and emergency telephone numbers for on‑call personnel, department extensions.
• Maintains confidentiality of all pertinent resident information to ensure that resident rights are protected.
• Knowledgeable about community services and rates.
• Responsible for making bank deposits daily.
• Maintain Resident Fund Accounts, if applicable.
• As approved by Executive Director, responsible for performing administrative tasks in Yardi.
• As approved by Executive Director, responsible for compiling data, to be shared with the Home Office.
• Reconcile and transmit petty cash reimbursement requests bi-weekly, if applicable.
• Mails invoices, VEC Separation Reports, garnishments, etc. to Home Office in timely manner.
• Responsible for keeping track of receipts for household account, attaching to check stubs and mailing to Business Office monthly.
• Handles semi‑monthly supply orders (office, nursing, housekeeping, uniforms, etc.).

• Creates and maintains an atmosphere of warmth, personal interest and positive emphasis with professionalism and confidentiality.
• Assists and supports management and the leadership team with handling and resolving Human Resources issues.
• Informs Executive Director and/or the Human Resources Department of issues related to employee relations within the community.
• Serve as Human Resources subject matter expert for the community and participate on project teams.
• Partners with Executive Director in managing Benefits Education and Administration.
• Partners with Risk Management in managing Workers Compensation claims to ensure appropriate employee care and costs management.
• Assists employees with internal and external transfer requests and procedures.
• Coordinates and tracks “Jump Start” orientation for all new hires.
• Ensures accurate maintenance of all employee records and files.
• Maintains current files on employees including I‑9, new hire paperwork, performance reviews and disciplinary actions.

• Works closely with the community’s Regional Recruiter
• Monitors and assists managers/supervisors with hiring processes and issues.
• Submits job requisitions through Formstack based on community hiring needs.
• Attends weekly or bi‑weekly calls with the Regional Recruiter
• Coordinates and administers pre‑hire screening including: applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification.
• Facilitates interdepartmental transfers and promotions and transfers or promotions to other communities
• Oversees the selection and offer processes for employees to ensure proper procedures are followed o Ensures interviews are conducted according to recommended guidelines, consistent screening criteria is used, and only job‑related questions are asked.
• Ensures drug screening and background checks are completed in accordance with CSL policy