Nuplace Assistant

We are looking for an organised and proactive individual to join our Housing & Nuplace team. In this role, you will provide comprehensive administrative support across Housing Services, ensuring tasks are completed efficiently and to a high standard. You will work closely with clients, contractors, and internal teams, co‑ordinating information and maintaining accurate records. Key responsibilities include managing databases, processing invoices, producing documentation, and updating websites and social media to promote our services.

You will act as a first point of contact for enquiries, delivering excellent customer service and signposting clients to relevant support. This role also involves engaging with tenants and homeowners, promoting housing services, and contributing to the development of initiatives that address local housing needs. If you are customer‑focused, detail‑oriented, and able to manage multiple priorities, we would love to hear from you.

Please click on the links below to view the job description and person specification.

A CV template is available if you do not already have a CV.

We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council,
everyone belongs
, and every voice matters
.

• We offer competitive salaries and a fantastic leave package — starting at24 days, rising to32 dayswith service, plus8 bank holidays and anextra concessionary dayto enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model - whether you’re in the office or working from home, we support a balance that fits your personal and family commitments.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Please note:

We do not hold a sponsorship licence for visas.

Housing Nuplace Assistant JD 2026.docx