Phone Operator Job Harrisburg Pennsylvania USA,Administrative/Clerical

Phone Operator

This is a hybrid role. Must be located within 60 miles of Harrisburg, PA or Tampa, FL areas.

D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

We are empowered by our employee Co-Owners who provide the industry's best service, and we promote a collaborative culture.
We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
As a D&H Co-Owner you receive numerous discounts on services.
We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

Summary

The Phone Operator serves as the first point of contact for callers to the corporate office that don't otherwise know who to speak with. This role is responsible for managing a multi-line telephone system, ensuring calls are answered promptly and routed accurately, while delivering exceptional customer service and maintaining a professional demeanor.

Responsibilities

Answer and direct incoming calls to appropriate departments or individuals in a courteous and timely manner.
Operate and maintain a multi-line phone system.
Provide accurate information to callers regarding company services, departments, and general inquiries.
Take and relay messages when necessary, ensuring accuracy and confidentiality.
Track and monitor types of calls coming in to recommend improvements to automated prompts.
Monitor and report any technical issues with phone systems to IT support.
Follow corporate protocols for handling urgent or emergency calls.
Utilize Microsoft Office Suite including Power Point, Excel, Word and Outlook.
Assist VPs, Sales Managers with various administrative tasks, including support reception.

Requirements

High school diploma or equivalent; additional administrative training preferred.
1-2 years of experience in a receptionist or switchboard role within a corporate environment.
Proficiency with telephone systems and basic office software (Microsoft Office Suite).
Customer service excellence.
Attention to detail and accuracy.
Organizational and time management skills.
Ability to work independently and collaboratively.
Strong verbal communication and interpersonal skills.
Ability to multitask and remain calm under pressure.
Professional appearance and demeanor.

EOE


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