Administration Officer

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Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

We have an opportunity for an Administration Officer based in Hull, to provide an efficient and comprehensive support and administrative service to the regional teams within the Sanctuary Housing Services.

The job sits within Sanctuary Housing Services which manages homes across England, providing general rented housing, market rent properties, shared ownership and home ownership accommodation. It also provides housing related services including lettings, debt management, tenancy management and customer services support.

• Delivering, improving, maintaining and monitoring effective and efficient administrative systems
• Supporting the regional teams by ensuring accurate and timely information is collected, collated, prepared and presented
• Providing managers and colleagues with clear guidance, information and practical advice on business support services
• Supporting the management and maintenance of relationships with internal and external stakeholders, residents and contractors, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints
• Maintaining effective filing systems, database records and processes, ensuring they are as user friendly and accessible as possible

• Able to demonstrate a level of numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Some experience of working with data, including inputting and updating databases
• Some experience of resolving problems
• Proven experience of working to deadlines and prioritising work loads, both for self and others
• Intermediate Microsoft Word and basic Microsoft Excel
• Ability to work independently and use own initiative

We are a not-for-profit housing association and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £27,177 (rising to £28,607 after 12 months, subject to satisfactory performance)

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Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.