Administrative Coordinator, Operations

Better Help is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever.

And we’re not stopping there – as the unmet need for mental health services continues to grow, Better Help is committed to being part of the solution.

As the Administrative Coordinator, Operations at Better Help, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand.

At Better Help, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

The Administrative Coordinator, Operations will provide administrative and operational support to the Strategy & Operations function, ensuring smooth execution of contract routing, vendor management, and compliance processes. This role is ideal for a detail-oriented, highly organized individual who thrives in a fast-paced, cross-functional environment.

Contract & Document Management

• Route contracts for internal and external signatures via Contract Safe, Docu Sign
• Track contract status and follow up with Legal, Procurement, and stakeholders as needed.
• Maintain a centralized repository of executed agreements.

Vendor Management & Security Reviews

• Coordinate and Retrieve documentation from vendors for Security, Privacy, and Legal review (e.g., SOC2, ISO, Privacy Policies, DPAs).
• Ensure vendors complete Security and Legal Review forms accurately before routing.
• Assist with New Vendor Requests (NVR) in systems like Jira, Graphite, or Oracle.
• Track progress of vendor onboarding through approval workflows and update status sheets.
• Assist in various audits for contract management

Administrative & Operational Support

• Manage and digitize incoming mail, maintaining organized records and routing materials to Legal and Accounting as needed
• Plans, organizes, and communicates the weekly office lunch schedule for onsite employees
• Handles all Amazon orders related to the company’s new hire work-from-home equipment policy
• Maintaining process and procedure for cross-functional communication and procurement between teams

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

This role requires employees to be onsite in our San Jose,CA office with some remote flexibility. We believe in the value of in-person collaboration to drive innovation and strengthen team dynamics.

• 1–3 years of administrative or operations experience (legal ops, vendor management, or procurement a plus).
• Strong attention to detail and ability to manage multiple priorities.
• Familiarity with tools like Jira, Contract Safe, Docu Sign, Google Workspace, or Excel.
• Excellent written and verbal communication skills.
• Comfortable working with confidential information and cross-functional teams.
• Team player who’s just as comfortable handling the small stuff as the big-picture projects.
• Work well cross-functionally

• Experience supporting Legal, Security, or Procurement teams.
• Interest in learning vendor management and…