Congregate & HDM Coordinator

Greenfield Hybrid Congregate & HDM Coordinator

Delivered Meals Coordinator provides coordination, monitoring, administration, and data entry as a member of a three-person team. The role also provides backup to the other Coordinators and to the Nutrition Program Director. This position is a combination of in-office at our Greenfield office and remote work, and the usual schedule is 7:30AM-1:30PM with a requirement to work later when coverage is needed.

HS Diploma or equivalent. Precise data entry and record-keeping, and adherence to existing quality assurance and documentation standards, with a great attention to detail. Respectful, courteous and customer service oriented telephone manner for speaking with consumers, volunteers, and outside organizations. Professional verbal and written communication skills. Good listening and engagement skills. Ability to work within databases, use Microsoft Office Suite, virtual platforms, and other technology.

Demonstrate flexibility to multi-task and meet hard deadlines each day in a fast paced environment. Collaborative, demonstrates solutions-minded, proactive approaches, assists others when needed, actively contributes to meet goals and deadlines. Knowledge of the social services network and previous work with volunteers is a plus. Must have a valid driver’s license and a reliable and insured vehicle.

• Program Administration:
  Coordinate daily operations and client communications for meal delivery services. Serve as point of contact for client inquiries and program communications. Maintain accurate client records and database entries. Process consumer enrollment, assessments, and eligibility determinations.
• Service Coordination:
  Run reports and order meals from catering company. Communicate with outside agencies as needed. Coordinate with internal departments and kitchen staff.
• Administrative Support:
  Assist Nutrition Program Director with various projects. Coordinate distribution of emergency food assistance. Engage in after-hours communications as needed in emergencies. Complete additional duties as assigned by management.

Physical Visual, Speaking, Auditory And Mobile Capacity Necessary

Capacity to see computer screens, read written material and drive a car. Capacity to hear and speak on the telephone. Capacity to communicate verbally with staff, supervisors, consumers, and community. Capacity for fine manipulation in the frequent use of office equipment such as computers, copy machines, fax machines, telephones, calculators, etc. Capacity to drive in all weather to attend required presentations, meetings and training.

Capacity to navigate uneven terrain to attend presentations, meetings, and training. Capacity to climb stairs. Ability to sit or stand for extended periods of time. Occasional reaching and grabbing objects with both hands, twisting of hand and wrist, and pushing and pulling of objects. Occasional bending, squatting, and twisting to perform work functions. Occasional capacity to lift up to 25 pounds.

Mental Ability to understand and/or interpret complicated program instructions and laws. Capacity to learn and use complicated computer software. Capacity to deal rationally and calmly with varying personalities. Capacity to work well in a fast paced, rapidly changing environment. Environmental Work is primarily indoor office work with frequent traveling outdoors to attend required presentations, meetings, and training. Must be able to tolerate heat and cold of seasonal changes and indoor temperatures.