Examiner Technician

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.

We serve more than 3 million Arizonans. Our mission is to strengthen individuals, families, and communities for a better quality of life.

Job Location: Division of Benefits and Medical Eligibility (DBME), Family Assistance Administration (FAA), Centralized Document Services (CDS), 8620 North 22nd Avenue, Phoenix, Arizona 85021.

Posting Details: Salary: $16,000 per hour (≈ $33,280 annually). Grade: 13. Closing Date:
January 20, 2026.

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced, highly motivated individual to join our team as an Examiner Technician 2 (ET
2) in Centralized Document Services (CDS). The person will prepare client eligibility documents, categorize using bar‑codes, scan, index, and upload documents into the Family Assistance Administration’s (FAA) Document Management System (DMS) via computer terminal or Multi‑Function Printer (MFP) and/or Health‑E‑Arizona Plus system (HEA Plus). This is an in‑office position.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Throughout many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, offices, and hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential duties and responsibilities include, but are not limited to:

• Review documents/applications received from local offices and potential clients to ensure they are completed, date‑stamped, researched in FAA’s automated system (OnBase, AZTECS, HEA Plus), register for appropriate program(s), index appropriate screens into the FAA’s Document Management System, OnBase, AZTECS, HEA Plus, or prepare for scanning and place in appropriate system.
• Upload documents into the FAA’s Document Management System (OnBase) via computer terminal or MFP, validate all scanned documents, and re‑index documents scanned to the incorrect eligibility type.
• Set alerts and index Arizona Supplemental Nutrition Assistance Program (SNAP) notices, upload change reports, correct the address in the system, and document case documentation (CADO). Indicate any changes to the client’s households as indicated on the Mid Approval Contact form. Submit a client request for appeals through HEA Plus or send the case to the Office of Inspector General (OIG) for review.
• Pick up return mail, open, date stamp, sort, prepare, research FAA’s automated system (OnBase, AZTECS, HEA Plus), prepare documents for scanning, set alerts, and/or send emails if appropriate; ensure all documents are translated into English, ensure all documents sent over by other agencies are reviewed thoroughly and disseminated to the appropriate queues; answer the telephone, screen the calls, and refer to the appropriate person or office following administration and office/unit guidelines, which may require translation services or bilingual speaking staff.
• May serve as a lead to monitor or assist with monitoring of schedules, workflow, assist with educating staff on work functions, gather and compile data, and submit reports accurately and timely. Based on the queues worked, may require separating and uploading documents to the correct document type(s) and/or case(s). Requires research of OnBase, HEA Plus, and AZTECS.

Knowledge of:

• Basic program rules, regulations, policies, and procedures.
• Imaging equipment (scanner, Multi‑Function Printer, terminal, etc.).
• Computer software programs (Microsoft Word, Excel, Google Suite, Google Docs, Google Sheets).

Skills in:

• Good listening, oral, and written communication skills.
• Establish and maintain effective…