Provider Services Representative

Full onsite until trained (30-45 days minimum) with conversion to flex, 3 days onsite, 2 days remote after fully trained.

To work remote, candidates must have their own computer. Otherwise will need to work fully onsite.

Verify accuracy of provider data information and submit request for updates. Review provider audit reports and perform remediation outreach. Requires frequent contact with our provider by phone and/or email. This is a full time position that requires employee to be in-office during training period (approx. 30-45 days). Once training is complete and proficiency is shown, manager has the discretion to convert position to a flex position which is a minimum 3 days in-office with up to 2 days work from home.

Employee must have their own phone, computer equipment with high-speed internet. There are not provided by the company.

• HS Diploma/GED
• Verbal and written communication skills
• Ability to quickly learn moderately complex computer systems that support the business area and processes
• Comfortable making outbound calls and communications through email
• Computer experience (1+ years)
• Ability to use basic office equipment (including a copier, etc.), PC proficiency to include:
  Microsoft 365 Office Products (Excel, Word, Outlook)
• Ability to accesses information from a computer and/or maintain a computer database
• Detect and correct errors
• Ability to follow detailed instructions
• Professional demeanor, Confidentiality of information
• Organizational skills

• Customer Service (2+ years)
• Knowledge of health care policies, products and procedures
• Knowledge of Salesforce System

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.