Title Specialist ; Private Seller Exchange

Position: Title Specialist I (Private Seller Exchange)

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Title Specialist I

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Variable

Compensation

Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

This is a Hybrid position working remotely 1 day per week and 4 days in office.

This is a FIXED Tuesday
- Saturday schedule
- In office Tuesday-Friday and remote/work from home on Saturdays. Daily hours are 9am-5:30pm MST

Autotrader Private Seller Exchange (Cox Automotive) is actively disrupting the peer-to-peer (P2P) car sales market by providing our unique method to the private car sales approach that saves buyers and sellers time and money. Our mission to provide the best online car sales experience is excelling and we’re looking for new team members to help our mission!

We are seeking an energized and motivated individual to join our team. You will work alongside like-minded goal-oriented individuals and teams to drive our mission. This is a consumer- facing operational role in the Phoenix office.

Position Overview:

As a Title Specialist in the Direct Offer department, you will play a crucial role in managing and processing vehicle related documentation for the wholesale department. Your primary responsibilities will include sending out seller paperwork, receiving and sorting mail, and contacting sellers and financial institutions to obtain title status. You will support various vehicle operations functions while ensuring compliance with company policies and regulatory requirements and meeting business and customer expectations.

Responsibilities:

• Document Management:
  Verify and file vehicle titles, registrations, and related documents following company and regulatory standards.

• Office Support:
  Provide administrative assistance by answering phones, recording and forwarding messages, responding to emails and intercom inquiries, and entering data into the system.

• Mail Handling:
  Manage office mail and documentation as needed.

• Document Processing:
  Assist with scanning documents and examining titles and registrations for accuracy and completeness.

• Verification:
  Verify information such as vehicle registration, titles, VINs, lienholder details, and mileage to ensure correctness.

• Customer Service:
  Address inquiries and concerns from customers, banks, and other stakeholders with professionalism and efficiency.

• Compliance:
  Learn and adhere to all company policies and regulatory requirements.

• Special Projects:
  Support special projects and other tasks as assigned by management.

Qualifications:

Minimum

• High School Diploma/GED.

• Generally, less than 2 years of experience

• Be familiar with Microsoft Office (Outlook, Word, Excel).

• Effective communication skills and a strong customer service attitude are required.

Preferred

• Prior experience with vehicle titling is preferred but not required.

• Notary license is preferred but not required.

• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.

• Positive attitude, strong interpersonal skills, and exceptional customer service abilities.

• Capability to work both independently and as part of a team.

• Proficiency in using various computer functions and office equipment.

• Professional demeanor and the ability to handle various situations with a pleasant attitude.

• Ability to work effectively with diverse individuals and teams.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible…