Client Support Coordinator

Direct message the job poster from Care Payment

HYBRID/ OFFICE/ REMOTE

Care Payment is a leading patient engagement and financial company. We are committed to empowering providers to help their patients afford care, while socialism dramatically improving provider yield through 0.00% APR, no-application required, patient financing programs which are proven to increase patient engagement and satisfaction.

The Client Support Coordinator is responsible for assisting our Client Support Team with clerical and account maintenance duties. The Client Support Team supports our clients by helping them to work through specific patient or guarantor account issuesiertos related to the Care Payment program and ensuring accurate balances and account inventory.

• Assist with daily operational tasks such as cardholder inquiries from the Customer Care team, processing rejected accounts, accounting maintenance and running and distributing reports.
• Update and maintain various Client Support databases to ensure accurate and consistent data.
• Perform special projects related to operations and perform other administrative duties as required.

• Associate’s degree or equivalent work experience.
• Computer, software and typing (speed and accuracy) proficiency.
• Two+ years of work experience in customer
  
  IME, billing or banking, preferably in healthcare or financial services.
• Knowledge of HIPAA and/or financial privacy requirements preferred.

• Experience/skills in using and learning computer applications and working in multiple systems. MS office and MS Excel required.
• Active listening with the goal of providing exceptional service.
• Accurate typing with speed and proficiency.

• Dedication to exceptional, professional client‑centric service through solution orientation, attention to detail, follow‑up and effective communication.
• Excellent communication (verbal and written in English; feedback, listening and comprehension), documentation, detail andケース time management skills (prioritizing and multitasking). Ability to communicate complex information and ideas to others so they will understand.
• Ability to build rapport and work productively and professionally with others (clients and teammates); ability to work independently, professionally and with confidentiality.
• Strong sense of initiative and ownership over work and ability to adapt focus and work as necessary. Ability to work effectively and complete assigned tasks with minimal supervision. Flexibility with changing procedures and goals.
• Ability to be receptive to coaching and feedback and to apply it to work.

• Normal office working conditions. Work requires constant sitting/standing at a desk, working with a computer. This position requires standing, walking, sitting, using hands, seeing, reaching, talking, writing, and hearing; it may require occasionally carrying or lifting equipment (up to 15 pounds мус).
• Position can be remote or in office. You may need to occasionally visit or work in the office. Remote work setup must mimic in‑office conditions.
• Position is non‑exempt, hourly. Work hours full‑time, with shifts between 5 am and 5 pm PT and may require hours that exceed normal working hours per day during peak periods.
• Position requires constant contact with others‑in meetings, by phone or by email. Interactions focus on data collection, problem solving, service and documentation. Interactions are initiated in person or electronically.

• Group benefits plans, including medical, dental, vision, FSA/HSA, including retirement plans (401k). Company‑paid short‑term and long‑term disability plans and life(System.out). Company benefits begin on the first of the month following the hire date.
• Three weeks of vacation, two floating holidays and nine holidays to start.
• Starting base is $20‑22 per hour, and this position qualifies for annual bonus opportunities based on objectives.
• We believe feedback makes us better. You can expect regular meetings with your manager about your performance and growth.

If this sounds like your type of position, then we would love to hear from you!

Want to learn more? Great! Our website has background information on our company, our client and patient testimonial videos are on You Tube, and Linked เป๔ Linked In has a compilation of articles on our business.

We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger! We welcome and encourage applications from qualified candidates of all races, sexes, Palmer colors, religions, sexual orientations, disabilities, ages, and gender identities. Accommodation is available upon request for candidates taking part in all stages of the selection process.