Branch Office Administrator

Join to apply for the Branch Office Administrator role at Edward Jones.

This range is provided by Edward Jones. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$21.00/hr - $22.00/hr

As a Branch Office Administrator (BOA), you will be a vital part of the client support team, working closely with financial advisors to provide seamless administrative support and ensure a superb client experience.

Position

Schedule:

Full‑time
Branch Address: 1201 S Division, Carterville, IL
This posting will remain open for 30 days from 09-Jan-2026, but may close early.

• Serve as the first point of contact for clients via phone, email, and in‑person interactions.
• Assist in account opening, transfers, and other customer‑requested transactions.
• Schedule appointments, prepare materials for client meetings, and manage correspondence.
• Support marketing initiatives and maintain accurate client records.
• Collaborate with advisors to identify client needs and recommend additional services.
• Update standard operating procedures and contribute to the branch business plan.

• Strong communication and interpersonal skills.
• Excellent attention to detail and analytical thinking.
• Adaptability and teamwork orientation.
• Proficiency with Microsoft Office, Salesforce, and other financial software.
• Ability to work independently while coordinating with a larger team.
• Experience in client service or administrative roles preferred.

• Comprehensive 6‑month training with a dedicated mentor.
• Access to a wide support network across branch, region, and home office.
• Human‑centered compensation including bonus opportunities tied to performance.
• Full‑time associates receive a comprehensive benefits package covering medical, dental, vision, disability, life, and retirement plans.
• Paid holidays, vacation, personal days, and volunteer day off.
• Employee Assistance Program and access to professional development resources.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.