Bereavement Support Service Administrator

Salary is pro rata'd to 14 hours a week.

We are looking to recruit an Administrator to provide administrative support to our Age Cymru Dyfed’s Bereavement Support Officer. The successful candidate will be the first point of telephone contact for the project and will write up calls and liaise with the Bereavement Support Officer via email, so the team can provide the relevant information to reduce initial crisis.

• To be the first point of contact the Bereavement Support Service.
• To provide administrative support to the Bereavement Support Officer.
• To provide support that is adaptable and could either be, face‑to‑face in the home/office, and/or telephone to meet the needs of the individual.
• To undertake any further reasonable duties as requested by the Bereavement Support Officer.
• To adhere to ACD policies and procedures, as well as the staff handbook.
• To participate in any training deemed necessary for the role.

• Educated to a good standard (However, experience instead of qualifications will also be taken into consideration)
  Essential
• Proficient in Microsoft office and other software/social media applications Essential
• Experience of working in an office environment Essential
• Experience of record keeping using a customer relationship management database Essential
• Understanding of issues facing older people Desirable
• Organised and methodical Essential
• A flexible, can‑do attitude Essential
• A self‑starting team player with good communication skills, both written and oral, who takes pride in completion of tasks to a high standard Essential
• Welsh speaker Desirable
• Able to maintain a good working relationship Essential
• Own transport Essential

• 31 days annual leave inclusive of bank holidays at commencement of employment rising annually with 1 additional long service day for the first 5 years of employment.
• Employer contribution to Government Nest Pension Scheme
• Employment Assistance Programme – a confidential employee benefit designed to help you deal with personal and professional problems that could be 葡京 affecting your home life or work life, health, and general wellbeing. Our EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7. It offers a range of employee benefits colère:
• Free 24‑hour confidential helpline to assist with Health and Wellbeing including support with:
  Stress and Anxiety, Counselling, Family Issues, Bereavement, Financial Wellbeing, Childcare Support, Relationship Advice, Legal Information, Medical Information, Tenancy and Housing Concerns, Alcohol and Drug Issues, Consumer Issues.
• 24‑hour access to Virtual GP Service for employees and their family
• Access to a range of discounts via the “Blue Light Card ” Scheme
• Eyecare Voucher Scheme